Get matched with top luxury vinyl flooring installers (materials not provided by consumer) in Rosston, TX

"My husband and I both expressed on multiple occasions that we wanted engineered hardwood installed and were told about their product ?Express Flooring?. We asked multiple times throughout the sales pitch what the difference was between Express flooring and engineered hardwood and were told they were ?exactly the same? just express flooring is a third generation and more durable. On August 28th we saw a box that says Premium Laminate. I reached out to Express Flooring to tell them they installed the wrong flooring and asked when they would be able to fix this error. I was told by Travis ?it would take time?. On August 28th Josh the sales manager called me and was VERY rude and offered me no solutions. On August 29th Josh called me again and said if I wanted engineered hardwood installed it would be an additional $2500. I told him this was not an acceptable solution as we agreed to $10,536 to have our floors. Josh then yelled at me on the phone and said this was the only option. "

"Hubbard was fast and very reasonably priced"

"This review reflects our mixed reaction to our dealings with Flooring Direct over the past year. During that period, they replaced flooring in 2 bedrooms with waterproof vinyl planks and in our foyer, hallway, kitchen and den with waterproof porcelain tile. The work took place over 5 separate installations. The actual work performed was either good (3 stars) to excellent (5 stars), depending on the installer. Carlos was the lead installer on 2 of the projects, both of which were excellent. The less than satisfactory interactions were with the sales people (1 star), who either submitted incomplete and/or incorrect sales order information, failed to follow up, or lied to me directly about the availability of product, installers, and/or timing of installation. Finally, our dealings with the installation manager were sometimes excellent and other times completely unsatisfactory (2 stars). While she was always pleasant on the phone, the initial jobs were handled as planned. On the last 2 installations, she failed to meet her commitments regarding installation. For example, she agreed to send Carlos to complete the porcelain tile job (at our request based on his excellent work). Instead, without letting me know, a completely different installation team showed up. Also, she failed to meet multiple installation dates she gave me, and again she didn't bother with any phone calls to tell me. When I called about it, she apologized repeatedly. But after repeated failures, an apology doesn't carry much weight. The company's prices seemed reasonable and the work product was not usually an issue. That said, I found dealing with their sales people, as well as the installation manager, to be disappointing and stressful. Since I called multiple times, I also found the incessantly repeating Hold message rather annoying after 10-20 minutes on Hold."