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"Jackson and Team were there when I needed them. Other I called didn't seem to want my business by charging a ridiculous fee just to come out and look at what was required."

"I had an awful experience with the service manager. Had a conversation with him after getting our quotes and he was extremely rude. I couldn't figure out what I was saying that was triggering him so badly but he basically said I was a liar and stupid. Maybe he was just having a bad day but you can't treat someone like that and expect them to hire you. There are lots of sprinkler companies in the area. Choose someone else. "

"Carol Ann’s Landscape and Irrigation has been awesome to work with. They’re super easy to get in touch with, always responsive, and really quick with scheduling and getting the job done. I never had to wait around or chase anyone down. They stand by their work, which I really appreciate. It shows they care about doing things right. What really stood out to me was how they went out of their way to help me get my sprinkler system set up. That wasn’t even part of the original plan, but they jumped in and made it happen without a fuss. Highly recommend if you want a someone that’s reliable, friendly, and goes the extra mile!"

"Their customer service was excellent! The gentleman that did the work was thorough And gave me a good estimate of the work before beginning. If I have more trouble in the future, I will definitely give them a call."

"Casey was extremely personable, happy to answer all the questions we had about the scope of the project and more. Very communicative through the process. Worked within our budget and his team was efficient and left no debris or detritus behind. Would go with this company again and again!"

"5 stars for the final product, 3 stars on the customer service experience. I contacted Akraba fully aware of their minimum but had a number of tasks and wanted to have the work done by professionals rather than trying to DIY it. This included replacing a window that would not open, replacing an interior double door with one that would lock, repairing the cosmetic damage around a skylight, and replacing a ceiling fan. Louie and Ily reached out immediately, listed to our concerns, requests, and HOA requirements and were able to not only provide a quote for the needed work but also quoted out replacing our fence at a more than reasonable price. While we did have some minor issues with the workers they sent (primarily regarding scheduling), Louie was very reassuring throughout the process and personally came to review and address each concern. Now that the work is complete both we and the HOA are happy with the work they did would recommend them to anyone that needs large projects done."

"Okay. On time."

"I would give them 0 stars if I could. In September, 2023, I had Collin County Sprinkler put in a drip line around my house to water the foundation. Also I had just planted a new tree in my back yard just 4 days earlier. I asked them to run irrigation to the new tree. I noticed after the crew left that they had removed one of the bubbler heads from a tree about 15 feet away, installed a T fitting from the first tree and attached supply line tubing to the new tree then attached the bubblers. Soon after, I noticed that the tree wasn’t setting watered properly. Another person showed up and told me that the bubblers were not adjusted properly. The adjusted them and it seemed to make it better at the time. Since the trees water before I wake up, I had not noticed the my new tree was not being watered properly, so when my grand sons come over, I had them to remove the bubbler heads from all 3 trees on the zone to see how far the water would shoot up in the air at each of the 3 trees. I was surprised that water was barely bubbling from one opening only. The other openings you could see water in the riser only. I called Collin County and was informed that it would be two weeks before anyone would be at my house. The finally came and was very punctually. After looking at the trees and taking off one head in the two tree rings that were in close proximity. After turning the water on, he said, the only way to fix this is to install a new zone to the tree that was installed last year and informed me that it would cost an additional $650 to have that done. The tech called Steve, the owner of the sprinkler company and was told by him that I was asked at the time if I wanted to put in a new zone and I turned it down. I WAS NEVER GIVEN THAT OPTION! The owner insisted that they did. How would he know for sure, he wasn’t the one that was here. I proceeded to ask the tech to have Steve call me to discuss the problem. Later in the day, a different person called to discuss the matter. All he did was parrot what Steve had told the tech earlier. I told him that apparently Steve didn’t have the balls to call a customer that wasn’t satisfied with the companies work, so he made him do it. So much for them guaranteeing their work. I think I read one reviewer say they guaranteed their work for 3 years. I think that is a little long. I had them install it, complained about the low pressure within the first month, complained about it again when they came out on April 2 to do a spring tune up and then come out on July 16th. On top of that I was charged ”a reduce rate” of $50 for a service call to look at a problem that they created. I would have thought if their techs were proficient in their trade, the would have mentioned that the tree needed a new zone— not only upon install, bit the other two times they were here instead of adjusting the bubbler heads and calling it fixed. If ir wasn’t going to work properly, they had 3 opportunities to tell me before I was finally told. I know this has been a long review and I chose them because of the large amount of 5 star reviews they have. However, if you use them, you do carry the chance of being the next one star reviewer. Save yourself the frustration and find a different sprinkler company for your irrigation needs."

"would not recommend at all - poor customer service and communications."

"They provided one price and the raised it at the end. They did not tell me it was an estimate. They gave me an exact quote and increased the amount when they were finished. It also did not take as long as they stated it would. I caught them sitting in their truck for 30 minutes before they came knocking on my door. They also tore up my lawn and made a poor attempt to patch it back. I do not like shady business tactics. I will never use them again!!"