Get matched with top wood stairs and railings installers and replacers in Sacramento, PA

"Went as close to perfectly as possible. Only glitch was finding some holes in waste water piping from upstairs bathroom that required replacement and also required the common wall to be built out. The project was only delayed about a day due to the situation. The owner is delightful and designed a gorgeous, functional kitchen that met every expectation I could imagine. The installation team's very conscientious and eager to please. The lead installer is very adept at thinking outside the box. His philosophy is that there are no problems only solutions. Goal is customer satisfaction and they do not disappoint. No hard sell. No surprise extra costs. Accessible owner. Punctual. Project stays on schedule."

"Since we are looking in to buy in Ohio, Mark could not work with us due to not being licensed there.  He was very helpful and spent several minutes on the phone answering questions and helping me understand a couple different unconventional loans.
"

"I reached out to the contractor and the communication was excellent! He was able to translate my ideas into an actionable plan and execute the build within the allotted timeframe. During the process, my asks continued to evolve and change and he communicated the impact on the project timelines when necessary. That is more important than many people will realize. As a business, a delay in the timeline can be costly. Historically, my experience with contractors has been hit or miss with more on the miss side. But thankfully that wasn't the case with SCS."

"Very good prompt, efficient very reasonable and went the day for the estimate and do the job."

"Codyâ s work wad impeccable & very professional & his personality was outstanding . We were very pleased."

"

• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


"

"I hired Tim to replace a broken pipe. He arrived early and completed the repair quickly and efficiently. I will be using them again for more projects."

"They were very pleasant. It was in a less than an ideal condition due to the heat. They were very knowledgeable of what was going on and everything went smoothly. They had a smile on their face by the time they were done with the work."

"I contacted LSM Solutions for a quote and some advice on a small remodeling project my wife and I were thinking of doing in our home. They responded very quickly and agreed to give us several different options and cost estimates at no cost or obligation to us. They were very courteous and professional and patiently answered all of our questions. They were knowledgeable in all of the areas we were interested in remodeling. While we haven't made a decision on when to start our project, we were very pleased with their service and would be very comfortable hiring them when we make a decision to move ahead with our project."

"Would possibly consider outdoor work again. Tim did an excellent job. Dog door was a disappointment. Painting was adequate."