
Serving Safford, AZ and surrounding areas
In business since 1988
Free estimates
Warranties offered
"I contracted with this company to repair my swimming pool and the foundation of my home 11/30/18. At this point, I have to give the company a C- (at best) for their performance. I could probably write several pages about the experience, but I will try to confine myself to the main points. On the plus side, they did perform the work I contracted for (cost $34,000), with one exception. The contract calls for a follow-up floor survey which was completed 11/24/20. To date (01/20/21), I am still waiting for the survey report. The expression, “take the money and run” comes to mind. This review will cover some of the things to consider when contracting with this company. The process will begin with the floor survey and repair report (cost $400). The sales agent will review the report with you and recommend a contract for the repairs. Mistake one. They offer a 5% discount if you sign the contract immediately. However, given it takes at least an hour to review the repair report, it would take another hour to review the massive number of “outs” written in the contract. Skip the discount so you know what you are getting into. For example, the foundation repair involved moving the flagstone on my patio. I had to pay another company to re-install the flagstone; not included in the contract. Mistake two. Most foundation problems are due to drainage; water pooling by the home. The repair report identified drainage problems, but they were not discussed, and the needed “hardscaping” to correct the problem was not included in the contract. My advice is to correct any drainage problem, then consider whether you still need a foundation repair. Mistake three. The repair plan allows the company to “adjust” the repair plan based on “site conditions”. They had to move the placement of the repair (poles driven into the ground, called push piers) because I have an air conditioner located where they planned to place the pier. Walk around the outside of your home and verify WHERE the piers will be placed, before signing the contract. Once you sign the contract, it is next to impossible (at least in my case) to get anyone to further discuss the repair plan. Mistake three. The pool repair was not performed by this company; it was subcontracted to another company, with no warranty. Better to simply find a pool repair company. The subcontractor would refer me back to AFS if I had a question about the pool repair, and good luck getting an answer from AFS. Mistake four. There ARE other companies that perform this work."










