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"Great work"

"Fence installation went exactly as outlined. Very satisfied with fence and employees."

"Horrible communication. Delayed work for months which cost us a lot of money. Brandon and Detailed by Design are not upfront about costs and their ability to complete projects on time. We met with the owner Brandon to address all the issues and finally agreed to a resolution which would have still been a loss to us however he reneged at the last minute and did not pay to replace the old furnace he tried to pass off as new. If you choose to use this business, check all receipts on "new" appliances they say they installed. We reported this business to the Department of Labor because of the shoddy work in installing the furnace and because the furnace was old when we paid for a new furnace. The dept of labor confirmed they were not licensed to install the furnace. We paid for a new furnace ourselves and a licensed contractor to install it. Overall a lot of issues and an absolute nightmare. We are still working on recouping some of our costs from this business."

"I called and asked a question about posts holding up my back deck, as to what needed to be done with them before they were covered up partly with dirt. Troy got back to me within minutes with a text explaining what was needed depending on what kind of posts they were. Then he informed me he was booked up for the rest of 2018. You can bet I'll contact him again if I need to do anything with the deck next year. I was impressed that he got right back to me even if it wasn't going to mean business for him."

"Very well, they figured out a way to do it less expensively. Looks great!"

"Our experience with Nic at Arko was top notch. He was personable, friendly and listened to what we wanted to have completed on our project. Throughout the project, he communicated well and often. Overall, we are satisfied with the final outcome of our roof being redone. The 5 stars is for Nic, I wish I could rate different aspects of our experience differently. For the crew, I'd probably give 2 to 3 stars. They laid tarps out around our house and garage, however it was windy that day and they didn't weigh them down, so they blew around and a lot of tear-off material ended up in our landscaping rock, which goes all around the house. We picked up over 200 nails when they were all done with their cleanup, which included using a leaf blower to blow off patio and driveway and blew the nails and slate into the rock, which pretty much buried the nails in the rocks since the rocks were blown around as well. When we called Nic about this, he sent Wyatt to come out with a magnet and was very thorough in the grass areas around house and found quite a few more nails. He was also very polite and friendly. In the past months since the work has been completed, we are still finding random nails and I'm sure we will find more over the years as the rocks shift. Another issue we had was when the crew was loading the shingle packs onto the roof, they were dropping them from waist level, rather then bending and setting them down. I understand they are heavy, but we now have squeaks in our house where we didn't before. It shook and rattled the house like they were going to come through the roof. We brought our concerns to Nic and he was going to relay them to the correct people. I hope its been addressed and future customers won't have the same problems. A few days after roof was done, we had a very hard rain with wind. There was some water in our garage by our furnace. Nic came out the same day and spent a large amount of time trying to figure out where it had come from. He was very thorough and took lots of pictures, went in attic of garage and on the roof. We determined it was from the wind blowing the rain sideways and through the exhaust pipe. It hasn't happened since so I am comfortable with that determination."

"I requested a tree removal, the response was to provide a quote based on my unexperienced visual estimation. There was good communication up until the day they were supposed to show up. The day we agreed to do the work there was little to no communication (despite my messages) with no updates on what is going on. I asked the following day to see what the plan was (gave them the benefit of the doubt, things happen); the response was "I showed up yesterday and the tree was bigger then we expected, we want 3X the price we quoted". 1. If you are going to quote site unseen you should hold up to your commitment. I didn't force you to quote without coming out to look at the tree, I provided my best guess on size (its not a 90' or even a 40' tree). 2. If you show up to look at my property, come talk to me and discuss your concerns. 3. Expect a honest review of your (un)professionalism"