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"Job was completed quickly soon after visit to give me an estimate."

"Excellent work by an excellent team. Highly recommended!"

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"Unprofessional, Dishonest, and Left Us in the Cold If you have an emergency, do not call these people. total disaster from start to finish. It started with the dispatcher, who couldn't even manage to take down a phone number correctly, I had to repeat the number to her 5 times. Then, I was promised a 2:00PM-5:00 PM Friday arrival 01/09/2026. Pablo, the technician, didn't show up until nearly 7:00 PM on a Friday night. I was grateful for this, but it gets worse from here. When Pablo finally arrived, it felt like a total scam. He admitted he could have installed a generic part to get our heat running, but since it was late on a Friday, he clearly just wanted to go home. He chose to leave my family in the cold rather than doing his job. ? The Dishonesty: To make matters worse, he didn't even provide an estimate that he said he would provide via email. "

"They were available when needed, weekend rates were reasonable, and repairs done quickly. Will definitely hire again!"

"Super quick, and he killed it."

"Wow, what a relief to have a plumber come out to your home and fix your problem! I have stressed about this repair that I needed because I never know who can be trusted to do the job right. ON TIME - arrived on time EFFICIENT - got right to it AFFORDABLE - everything is expensive nowadays, but they made this repair AFFORDABLE KNOWLEDGABLE - new exactly what was wrong, gave me some options, repaired it quickly VALUE ADDED - while he was there fixing my original problem, he also corrected a plumbing fixture that had been installed incorrectly by a different vendor and it works perfectly now. PLUMBER FOR LIFE - I have someone I can count on, they made my day!!!! EVERYONE should use this company, even the receptionist was a pleasure to speak with. THANK YOU NCB MECHANICAL!!"

"Martin has been a go to for myself and my clients and family. Honest, reliable, and affordable. Highly recommend if you’re thinking about conversion or repair/replacement!! You won’t be disappointed "

"They've always been great. They're always available."

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."