Get matched with top maids in Santa Fe, NM

Welcome to MOLLY MAID of Greater Albuquerque! We are a locally owned, family- and veteran-owned business, proudly serving our community with a locally minded and operated approach. For over 10 years, our professional maid service has been helping keep homes clean and comfortable throughout Albuquerque and the East Mountains. We proudly serve residents in Albuquerque, Rio Rancho, Santa Fe, Tijeras, Placitas, Los Lunas, Belen, and surrounding communities.\n

"At first, we loved the service. Everything was spotless, dust was taken care of, surfaces were clean and tidy. Over time, the crew started cutting corners, missing dusty areas, cutting short the mopping, missing things that were obvious. Small things, and it was still nice to have 80% of the cleaning done, and not have to do it ourselves. There were always little things like the cooktop grates always being put on improperly, and items not being replaced where they were, as well. Not enough to get upset about, but still indications that attention to detail was not being paid. Then, my wife came home and discovered that the brushed stainless steel cooktop and the brushed stainless steel shower tower had a bunch of scratches against the grain, or in circles, where it looked like it had been scrubbed with a scouring pad. I contacted the company and at first, they told me I could get the items repaired or replaced myself, and they would reimburse me or make it up in free cleanings. I replied that I did not think I should have to do the leg work for fixing their mistake, and finally they offered to fix or replace the damaged items, or reimburse for damages. I chose to have them reimburse me for the shower tower because of the difficulty of replacing it, and the model being discontinued. They ended up having to replace the cooktop, because itâ s not really possible to fix scratches in brushed stainless when they are this deep. The company assured us that their employees are trained not to scrub with abrasives, and insisted that some debris must have been caught on the cleaning cloths. I have my doubts about this, but having no proof, I accepted this, and an assurance that more care would be taken. On the VERY NEXT cleaning, the cleaners further damaged the cooktop, not with more scratches, but by using so much liquid that it got inside the cooktop, and caused the auto-igniter for the burners to continue sparking for almost a half hour, which burned the igniter out completely. Careless, AND, I had previously asked the crew NOT to use so much liquid to clean the cooktop for this VERY reason, as I had noticed them doing this on more than one occasion (I was home when they cleaned). Now, until the replacement, which has been delayed for over 2 months, I have to hand light the burners on my cooktop. The companyâ s reaction was very nonchalant, apologizing for inconvenience, but not really even acknowledging that the crew were responsible for damaging the house we trusted them with. I found the responses very unsatisfying and disingenuous. I am left with a very bad taste in my mouth from this experience, a permanently scratched shower tower and a long wait for a replacement cooktop. I recommend that if you have any reasonably high-end surfaces in your house, that you do not use this company."

Great attention to detail. Will always make sure you are completely satisfied. I can do onetime cleanings or recurring, whichever you prefer