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"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"Great experience. Harmond W diagnosed the issue within the first 10 minutes of our interactive video session. He immediately followed up with the part number of the part which had likely failed and a link to Sears PartsDirect to order the part. After our session I removed the wall oven from the kitchen cabinet enclosure, found the suspected part, and confirmed it had indeed failed (as we had discussed during our session. I just ordered the part, and will plan to complete the oven repair when it arrives in a week or so. I'll definitely plan to use this Neli service again when needed."

"This was not an easy repair. The door assembly on my Kitchen Aid model was difficult to remove, as was the old handle. Tim didn't give up! He helped give an old appliance a little more life."

"Deciding to replace or repair"

"I have used Twin City Pipeworks for plumbing repairs about 4 times now, they are my "go to" plumbing service. Dave is friendly and competent. I would recommend their services to my family and friends."

"I called Randy Lane Plumbing after feeling like I got completely ripped off by a different company. The person I talked to on the phone was very nice, and even though I had told them that I didn't need work done, they took the time to talk me through what had already been done at my house and what their costing would have been on it. With the "bad" company, I paid $424 for 80 minutes of work and $30-$60 of parts, and when I questioned the bad company that did it to ask for itemization on how this $424 total was calculated, got yelled at for questioning their pricing structure. Randy Lane was upfront about what their labor rates would have been, and I would have probably gotten the work done for $280 or less if done by them. I wish I had worked with them (and will give them a try in the future), and really appreciate that they took the time to talk me through their pricing."

"They know their stuff. They are the first company that I call for any major appliance repair."

"The painting and trim repair went smoothly. The owner contacted me the day before they wanted to start, when the weather was looking up, and we met the next morning. This was about a week after I gave the go ahead on the proposal. The painters were out for three days, with thee the first day, two the second, and one the third to finish up.

I received an email update from the owner the second day to update me on progress and made it home early on the second and third days to check in. All went smoothly from my perspective. There was a bit of trade off on prep work for the front entrance area (going to remove next year so skimp on prep) and trim repair which worked out well and kept the project at cost. I spoke with the painter on site who'd managed the team at some length about the work and future options on the last day when work was wrapped up.

Note on price: I didn't have a chance to get additional bids before I wanted to go ahead so I don't have a basis for comparison, but the price seemed fair for the work and friends with similar experience concurred."

"Sears' package of services allowed me to worry very little because they coordinated all the trades. Sears has a longstanding reputation for standing behind their products, something I had not found to be true with other contractors I had used in the past. Thecarpenter/job coordinator who did the refacing work was wonderful to work with, making minor modifiations as necessary to fit my needs.  I had not originally intended to purchase new appliances, but Sears offered me such a great discount that I added a new cooktop, double ovens (which required some cabinet modifications), and a dishwasher, which were installed by the carpenter.  He also coordinated the quartz countertop and flooring installations. All of the work Sears did was well done and professional. After the job was completed, I noticed that a door in the den that had to be cut off to accommodate the new flooring was a bit rough, and they sent the carpenter back to fix it within a week. I was somewhat concerned that I would not like the laminate used to reface the wood cabinets, but it has turned out to be very attractive, more durable than wood, and easy to clean.  No one can even find the seams in the quartz countertop or the Congoleum flooring, so I feel that their workmen are very experienced and skilled. I not only would recommend Sears to others, I would use them again for other work."

"My experience with Discount Appliance was by far the best experience I have had working with a contractor. If you are in need of air conditioner repair, this is the company for you. I had a very unusual situation and after talking to quite a few others, had really given up hope that this could be resolved. Right from the very beginning the company was helpful, supportive, and extremely professional. They were on time, got the job done, and were overly kind to a very nervous customer. I am truly grateful for their service. This company doesn't deserve five stars, it deserves 10. I plan to recommend them to my home owners association"