Serving Shepherd, MT and surrounding areas
"The appointment was made via the national service center on a Friday. It was scheduled on the following Monday. Originally, the time given was between noon and 4PM. We received two calls in the interim each refining the arrival time. The actual time of arrival was about 45 minutes after the predicted noon arrival. <br /> The cleaning was performed by, Andre Garza. He was pleasant, informative, and work diligently for 2.5 hours to complete the spot cleaning, the steam cleaning, and the protective spray application. <br /> Originally we scheduled carpet cleaning in the master bedroom, two hallways, a walk-in closet, and a stairway and said there were additional small areas (not whole rooms) exhibiting high traffic stains. The price quoted without the additional small areas was $130. Andre examined the total of what we wanted done, explained that spot cleaning the high traffic areas would not be satisfactory because they would be noticeably cleaner than the adjacent rug. So we agreed to have the den, living room, dining room, and study included for an additional $80. <br /> Additionally, we agreed to have a protective spray (similar to ScotchGuard) applied. The price for this was $110. This price for this struck me as being somewhat excessive. Time will tell if it was a good decision to have it applied. <br /> The carpet, which is twenty years old and to our knowldge has never been shampooed, cleaned up very well --- far better than our expectations (especially the high traffic areas) --- we are quite happy with it."







