Get matched with top wood stairs and railings installers and replacers in Shippensburg, PA

"Kirk is an amazing person. His work is on point. I kept changing my mind, even after he started and he didnâ t complain at all . Kirk just adjusted whatever needed to be adjusted. My only issue was having to walk around and clean up papers, screws, and empty bottles. Will definitely call him again if I need something done."

"The service was exceptional, wonderful and very very good. The verndor was very willing to work with me. He was very accommodating to my request or needs. He was very professional, on time and did great work. Reasonable price and reliable worker."

"painting a deck, installing a lock, putting brick tile in trash storage and putting a grill together."

"Since we are looking in to buy in Ohio, Mark could not work with us due to not being licensed there.  He was very helpful and spent several minutes on the phone answering questions and helping me understand a couple different unconventional loans.
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"Great overall experience! Greg and Ana were so friendly. The installers were fantastic. Very nice and thorough! Our bathroom looks wonderful!"

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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"They were very pleasant. It was in a less than an ideal condition due to the heat. They were very knowledgeable of what was going on and everything went smoothly. They had a smile on their face by the time they were done with the work."

"I have used L&M for multiple projects around my house including flooring, adding heat and air conditioning to the sun room, removing a window and installing a patio door in it's place, cleaning out the garage and basement (and making multiple trips to the dump and Good Will) and building shelves for storage in the basement. Mike and Kyle do good work, are polite, clean and very patient with both me and my mom who has Alzheimer's and is frequently confused about why they are in our house and what they are doing. I will be using L&M for many more projects both in my house and my mom's. I highly recommend them."

"I contacted LSM Solutions for a quote and some advice on a small remodeling project my wife and I were thinking of doing in our home. They responded very quickly and agreed to give us several different options and cost estimates at no cost or obligation to us. They were very courteous and professional and patiently answered all of our questions. They were knowledgeable in all of the areas we were interested in remodeling. While we haven't made a decision on when to start our project, we were very pleased with their service and would be very comfortable hiring them when we make a decision to move ahead with our project."

"Very helpful and great communication. My job was completed ahead of time and the work was done well. He was helpful and explained how he was going to install our grab bars and shelves. Very dependable and reasonably priced."