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"Matthew came out and replaced the sump pump. It has never worked. We have called numerous times, texted and left messages to no avail. On many occasions, his phone is out of service. I did actually speak with him and he promised to come out. Never did despite my follow-up calls. Very disappointed. Felt we were ripped off by the cost initially. Found on Angis and were charged $125 for estimate which was never discussed. He did apply to overall charge but that too was overcharged."

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"Vaughn’s got in touch with me immediately. They sent out one of their best technicians to help repair my toilet. He was on time thorough and professional. Then he came back the next day first thing Sundayto install the grout around the base of our toilet.. what exceptional service and the price was fantastic! I had been quoted over $1000 by another vendor. I knew that was way too much thank God I went with Vaughns!!!🎉"

"They weren't able to actually replace the hardware because of access issues but spent 45 minutes working with the existing plumbing as best they could. The problem seems to have been resolved but because they couldn't guarantee it the technician didn't charge me. Win, Win for me."

"David was very cordial with communicating the details of tankless water heaters and answered all my questions. The scheduling and installation were smooth as well. I had a great experience and will be contacting him for future plumbing services. "

"My husband and I highly recommend Bob's Plumbing. Frank and his team, Mike & Ryan were terrific. We needed to replace our ancient water heater, and it was a very tricky job! We were impressed with their problem solving capabilities. They really do take pride in their work and took the extra time to do the job properly. Mike also rebuilt the flapper system in our toilet. Another company had installed the system improperly, and it had been running intermittently ever since. Now the toilet is quiet and works great, and with the high-quality Rheem water heater they installed, we never run out of hot water. We will be using and recommending Bob's Plumbing from now on. Thank you all again for the great job!"

"Very satisfied. SMJ Plumbing completed the repair work on both of my water heaters in a timely and professional manner. Stephen's crew did very good work, kept the work area clean and kept me informed of their progress. I would recommend SMJ Plumbing for plumbing/water heater work."

"Very happy with service and repair. Anthony was very professional"

"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."