
Premier Pool, Inc.
Premier Pool, Inc.
NOTE: If you are inquiring about a new in-ground pool installation or estimate of any kind, please email AquaLuxPoolscapesVA@gmail.com. Appointments and services are on a first-come-first-serve basis. As in-ground swimming pool service professionals, AquaLux Poolscapes is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability is what makes us true professionals. Above all we are mindful of our customer's interests and make their concerns the basis of our business. **Due to our high-volume of customers, we have decided to work strictly on in-ground pools only; we do not service or clean above ground pools at this time. We apologize for any inconvenience this may cause.**
"I signed up for their biweekly cleaning package which was a set price of $85 plus chemicals. My pool was dirtier than an average cleaning so I anticipated paying more for my initial service. The first time the company showed up they gave me a little less than an hour service. They showed up a few days later and gave me about an hour service. They showed up a few days later, performed more cleaning, still did not complete and said he?d be back the following Monday or Tuesday. At this time I was starting to get concerned. I contacted the company to find out what the bill was up to that point. They told me $481 with at least one more visit to go. I have never spent anywhere near that amount on a cleaning, opening, or closing of my pool. They should not have taken so many days off in between the various cleanings. By doing that they just kept allowing the algae to build and making their job more difficult. I stopped the job because I had only budgeted $350 for the entire job. When I told them that they reduced my bill to the $350. I paid my entire budget and still did not receive completion of my service. As this companys bill starts going into the ridiculous range (as compared to its competitors in this market) they should notify the customer. When they initiate a job they should complete it within the same week so as to not gouge the customer on the bill. I have gone with another company to close my pool for the year earlier than expected and I will never refer this company to anyone else."
Jim H on August 2020
NOTE: If you are inquiring about a new in-ground pool installation or estimate of any kind, please email AquaLuxPoolscapesVA@gmail.com. Appointments and services are on a first-come-first-serve basis. As in-ground swimming pool service professionals, AquaLux Poolscapes is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability is what makes us true professionals. Above all we are mindful of our customer's interests and make their concerns the basis of our business. **Due to our high-volume of customers, we have decided to work strictly on in-ground pools only; we do not service or clean above ground pools at this time. We apologize for any inconvenience this may cause.**
"I signed up for their biweekly cleaning package which was a set price of $85 plus chemicals. My pool was dirtier than an average cleaning so I anticipated paying more for my initial service. The first time the company showed up they gave me a little less than an hour service. They showed up a few days later and gave me about an hour service. They showed up a few days later, performed more cleaning, still did not complete and said he?d be back the following Monday or Tuesday. At this time I was starting to get concerned. I contacted the company to find out what the bill was up to that point. They told me $481 with at least one more visit to go. I have never spent anywhere near that amount on a cleaning, opening, or closing of my pool. They should not have taken so many days off in between the various cleanings. By doing that they just kept allowing the algae to build and making their job more difficult. I stopped the job because I had only budgeted $350 for the entire job. When I told them that they reduced my bill to the $350. I paid my entire budget and still did not receive completion of my service. As this companys bill starts going into the ridiculous range (as compared to its competitors in this market) they should notify the customer. When they initiate a job they should complete it within the same week so as to not gouge the customer on the bill. I have gone with another company to close my pool for the year earlier than expected and I will never refer this company to anyone else."
Jim H on August 2020










