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"another company said they couldn't replace the rollers on the sliding glass door After the new rollers were put on the installers said the wood was rotted Eddie said he could do it ? replaced the wood with PC V adjusted the rollers so the door is a lot better"

"Jack communicated very clearly and worked out a schedule where he would come very early to accommodate a time that fit for us. Our schedules did not permit us to stay while he worked, but he worked quickly and we had no issue with my wife or I not being there while he finished his business. He made an extra trip to a local hardware store to purchase items we needed. He was in and out, and serviced both doors we requested, in under 2 hours. He was friendly and polite and helped my wife arrange payment which was quick and easy. We highly recommend Jack for future services."

"Showed up promptly. Work was efficiently completed."

"Great follow thru!! Mark is very nice to work with."

"I'll start out by saying that I thought being a veteran owned company they would be OK. I chose them because I was looking for a company that would be able to do other jobs around the house. I think their price was a little high, but I am not able to do these kinds of projects anymore, so I chose them. I should have looked up the prices for all the parts they purchased, but I didn't until after the fact, because I don't believe the amount they charged for the items equals the amount they charged. The manager of the company is very nice and I believe he knows what he is doing. The person who came out to do the projects was nice and was very friendly with my father, who has dementia. The person who came out put on new weather seal on the bottom of the garage door, lubed the rollers and the chain, and put some more weather seal around the door frame of the door in the garage. He did inform me that there was wood rot on the door, so we are going to have to get a new door someday. I felt sorry for him doing it on a cold day. He replaced a burnt-out electric outlet in my father's room. I thought that he was going to turn off the breaker for that, but he didn't, and when he removed the burnt-out outlet, it actually started on fire which he put out by blowing on it. Now, I am a little leery of the circuit, so I am going to have an electrician come to check it. He also replaced a part in the shower that holds the hand-held shower head. It worked fine for a day. I contacted the company, and they had the person come back out. He showed up that day to look at the problem. He fooled around with it but couldn't make it stop leaking. I thought he said that he was going to go get something else and come back, but he never did. I was under the impression that he was going to replace the shower arm and the handheld shower because that's what the parts list said. I would like to give the company a 3.5 to 4. I don't believe I will use them again. I think I am going to be better off just calling whatever kind of company I need to fix something."

"Tyler did a great job installing the garbage disposal. He was prompt, kept me advised on his time of arrival and the pricing was reasonable. I would highly recommend him for your plumbing repairs and installations."

"Took the time to get to know what I wanted, very reasonable rates, has no problem going with the flow and making changes as we need. I gotta call him back now."

I have over 30 years of experience in the field

Quality and detail orientated 3rd generation commercial and residential construction professional, with over 25 years of knowledge & experience in all aspects of construction and repair.

"I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves.
  I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase.
  The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar.
  The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker.
  If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled.
  We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar.
  Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company."