Get matched with top fridge, freezer or ice maker repair or service pros in Southaven, MS

"Found JE through Angie s List. Within hours of the initial call he was in my home working on my refrigerator. He showed up when he said he would, which I appreciated. Once he made the refrigerator repair, I asked him to look at my garbage disposal. He quickly discovered the problem and got it working again. Had him look at my oven next. He pinpointed the problem, and told me I could save money by easily making the repair myself then he explained how. He could ve overcharged or tried to take advantage of what turned out to be quick fixes, but he didn t. I respect that kind of honesty and will certainly use JE again the next time I have an appliance or plumbing issue."

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"The service I received was excellent and professional. My service provider arrived on time and finished in a timely manner. I would highly recommend this company to anyone who is looking for appliances to be repaired. My service was a 10 out of 10 !!"

"Service provider was on time, professional, and friendly.  Recommended a new dryer instead of repairing the old one and had parts with him to repair a leaky washer.  I have used this group before for a refrigerator repair and the experience was the same.  I recommend this firm for any appliance repair. <br />"

"I absolutely love this company!!! They did an outstanding repair job $500+ less than the quote that I had received from Mr Appliance. The repair was done in a timely and professional manner. I will definitely use them for future work!"

"We have ordered several replacement parts for various appliances (dishwasher, refrigerator, washer) and everything has always been satisfactory.  Website shows videos on how to install certain parts and also include a diagram of your appliance.  Fast shipping.  Very helpful! <br />"

"A-1 Appliance Repair is the BEST service I have ever received from ANY company in my 30 years as an adult ( I'm 50 now). If you are looking for value, integrity, honesty, friendly company to help you with an appliance repair or issue this would be my 1st and only company to call. Once you have found the BEST company you just wish they did every service listed. (I did try & talk them into helping me with a few other things around my home but they declined) lol. I just can not say enough good things about this company. The owner really knows his stuff when it comes to repair. He told me what could be fixed and at a very reasonable fair price. He also told me I should just buy a new dishwasher due to the age & cost of parts it would be less expensive for me. Who does that these days? This will be the only repair company I will use from now on. Thank You Anthony & Greg !!!"

"This narrative details our experience with Mr. Appliance during our attempt to repair our 2016 LG-manufactured Kenmore Elite refrigerator, which had lost its ability to maintain sufficient cooling. To begin, without exception their employees, be they the technician who came to our home to troubleshoot and repair our refrigerator or those with whom I spoke on the phone (I shall refer to them as their office staff) were unfailing polite and congenial. What's more, on the two occasions their technician visited our home he made a point of donning disposable fabric shoe guards before he entered the house, a simple gesture we genuinely appreciated. However, this is the extent to which our satisfaction with Mr. Appliance ends, and here's why. The communication between their office staff and their customers is extraordinarily poor to the point of being non-existent. While their technician showed up promptly on the morning of Wednesday, July 24 for our first scheduled appointment, our next three service calls were all no-shows. The technician originally diagnosed that the faulty component in our refrigerator was a failed thermostat, and using his iPad, scheduled a return visit five days later, on Monday, July 30 between the hours of 8:00 AM and noon. No one more than I (as a retired airline captain) understands that replacement parts are not always on hand, and that it can prohibitively expensive to maintain a ready supply of replacement components in stock, but having said that, if the part is unavailable at the time of the scheduled repair the customer should be told this ahead of time. We arranged our schedule to expect their technician to arrive by noon on July 30, and when I called their office after 2:00 PM I was told that Mr. Appliance's customary daily UPS delivery had not yet been made, thus the new thermostat had not arrived and, as a result, our service appointment had been rescheduled to the following day, on Tuesday, July 31. The technician returned the following morning and his subsequent inspection of our refrigerator revealed that a portion of its compressor had failed as well, and upon giving us an estimate of what it would cost to remove and replace the compressor, we agreed to have this repair done. Showing us the available (open) service call dates on his iPad, he promised to return three days later, on Friday morning, August 3, between the hours of 8:00 AM and noon. Once again, he never showed up that morning, and when I called Mr. Appliance later that day to inquire about his whereabouts, I was told that we had been rescheduled a week later to the afternoon of Friday, August 10, because a replacement compressor had not been found. Becoming wary by now, I called their office on Thursday, August 9 to verify that a Mr. Appliance technician was scheduled to arrive at our home the following day, on Friday, August 10 between the hours of noon and 4:00 PM. I was assured that he was. However, once again this was not the case, for at 3:07 PM the following day, Friday, August 10, I called to ask if a technician would be arriving at our home within the next 53 minutes as we had been promised the day before. The answer again was "No, we haven't located a replacement compressor yet, but we'll call you when we do to make another service call appointment." When I asked why we were, once again, never advised of this, I was told that at precisely 4:32 PM the previous afternoon (on Thursday, August 9), approximately one hour after I had called to verify our appointment, a member of their office staff called and left a message to say that our service appointment had been indefinitely delayed. We found no such voicemail message on either our home landline telephone answering machine or on my cell phone. Moreover, as each our our home's three landline telephones have Caller ID and digitally record the number of each incoming call, we found that only two telephone calls were made to our home that day, both telephone numbers we easily recognized, with the second call being made at 12:54 PM, not 4:32 PM. Thinking that the Mr. Appliance office may have incorrectly recorded our telephone numbers, I called back on Monday afternoon, August 13 at 3:30 PM to verify that information. The young lady who answered recited what she found stored in their computer records, and our contact information was absolutely correct. What's more, when I called their office on three separate occasions to learn the status of finding a replacement compressor, I was promised by each supervisor with whom I spoke that we would be called back with an update "within a day". That, too, never happened. We heard nothing. Again, I understand the difficulty in securing OEM replacement parts, particularly when LG refused to release a new compressor to Mr. Appliance simply because we had bought our refrigerator from Sears, and insisted that we would have to call one of Sears' service centers to schedule repairs. (We were told that on Tuesday, August 14 when a female representative from "LG Electronics" in Alabama telephoned to tell us this). We genuinely appreciate the efforts that the staff of Mr. Appliance went to locate and secure a replacement compressor for us, but what baffles me is the complete lack of courtesy and consideration on their part to apprise us, the customers, of any appointment cancellation well before the service technician is supposed to arrive. Having to wait for replacement parts to arrive is irksome enough, but waiting around for half a day for a technician to show up when he never intended to in the first place is downright annoying, especially when it happens three times within a twelve-day period. So, would I recommend Mr. Appliance to any other potential customers in need of an appliance repair? Absolutely not."

"I wish I had used these people earlier. I ordered a part for my dryer and was able through their instructional video to fix it myself. Let me tell you I am "mechanically challenged" in just about every way. LOL I may have cut myself through my own stupidity but I did it. it was easy and I did not have to pay a repair man for a simple fix. Thank you so much!"

"The repair technician was professional and courteous and promptly completed repairs."