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"Sean was the best contractor I have had for any of my many home remodeling projects! He was very timely at giving me a quote, and he did an excellent job refinishing our hardwood floors. And he did everything to make sure we were very satisfied with the job, going above and beyond what I expected him to do; like, putting felt pads under our heavy furniture so when we move the furniture later, the furniture wouldnâ t scratch the brand new looking wood floors. It was a pleasure having him perform this difficult job!"

"We're very happy with our newly refinished floors and the job performed by B&D hardwood floors. It is easy for a company to achieve good reviews when they do good work, but more important is how they perform when things go wrong. Because we were having the main portion of our home refinished, including two stairways, we planned a short trip out of town to avoid the worry of walking on newly finished floors. When we returned (on a Sunday), we were disappointed to find several floor issues/items had not been addressed or repaired. I was expecting a difficult discussion come Monday morning, but instead was pleasantly surprised! Gary and his team agreed that there were some problems and explained that the supervisor, with whom I had discussed specifics, had been out sick the past few days. Justin and Josue spent the next 3 days fixing ALL of the problems, applied an extra finish coat on the entire floor, and did a superb job, leaving our house both clean and beautiful! I anticipated there would be some additional costs tacked on to the final bill, but instead it was only $15 over the original estimate (which was more than fair given the “adds” and “subtracts” from the initial work estimate). Bottom line, B&D does fantastic work and provides great customer service. I would definitely recommend and use them again."

"Prime Flooring was outstanding. The quality of the work was outstanding. The went above and beyond."

"My husband requested a quote and had to follow up with them 2 times before they even returned his call. We finally scheduled an appointment for them to come out to put together a quote for the project. The appointment was scheduled for 6:30 am and he didn't show up until almost 7 am. Said he would have a quote back to us within a week and that was the last we heard from them. My husband called them back twice to follow up and they never returned his calls."

"DO NOT HIRE! Terrible. Regret. Anger. These are the best 3 words to describe Stanley Steemer. I just finished remodeling my entire home. Kitchen included. PLEASE NOTE: I do not, and no one lives in this house yet. We are not renting it out nor do we plan to. We were just about to move in once I finished all the remodeling. Also, I did not hire any third-party contractors, I did all the work myself. I decided, since I just finished major remodeling, it would be a good idea to have my air ducts cleaned, as we would soon be moving in with a newborn. I thought I was hiring the best and most professional company. Unfortunately, I wish I could rewind the clock and never have called Stanley Steemers. To finish the remodel I purchased all new appliances for my kitchen. I had just put them into place and removed the plastic protective covers prior to calling Stanley. I haven't even plugged them in yet! Again, no one lives in the home, and I just finished remodeling. This was the last step to being able to move in with my family. I called Stanley to finally finish my remodel and start moving in. Their technicians came on September 17 2021 to clean my air ducts. They wrapped up and headed out. I then walked around to check the air ducts and the job they did. That's when I noticed a large dent on the front of my refrigerator. My brand new refrigerator! That I just put into place and haven't even plugged in or taken the plastic from inside out yet! They lost control of their whip hose and the connection of their whip hose and air hose wacked into the front of my refrigerator. Which they state IS possible but their technicians are ‘adamant’ this didn’t happen. From where the impact happened there is a scratch that goes from the dent straight to the air duct next to the fridge. Like an arrow! After I noticed this I continued to check my home. And to top it off they didn't even finish cleaning all my air ducts. (The same ‘trustworthy’ techs that claim the damage didn’t happen) They forgot one. So $450 for a dented scratched BRAND NEW fridge and a job not complete. I was upset, to say the least. I am just now writing this complaint because I have been trying to work it out with Stanley. I first called them immediately after their technicians left. They filed the complaint, and then I was contacted by someone else. I submitted the photos of the damage and told them what happen. They told me their technicians denied the damage. Of course, they would! They didn't even finish the job they were hired to do, why would they be honest about that! I was not happy with their answer and requested their manager, who came to inspect the home and the damage. I presented all the evidence to them and they took it back to submit to their higher-ups. I was just now contacted by someone else at Stanley, on October 4, 2021, not a manager or anyone of importance, just a messenger to inform me that they do not believe they caused the damage and are denying it. They stated they do not use any equipment that could cause a dent like that. (but remember, they said it was POSSIBLE for the tech to lose control of their equipment and cause the damage, just unlikely) When I asked about the metal connection between their whip hose and air compressor hose I was pretty much ignored. I don't think they expected me to bring that up. More dishonesty! I was offered ‘$100’ to essentially buy my silence. I refused to be bought. To top it off, one of their managers in the midst of this month-long back and forth told me to call their Complaint Hotline…. Thanks."