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"You're, you're not getting out of this contract. We're keeping your five thousand dollars. Yeah, it's what's more or less you either, let us come or you'll lose five thousand dollars. She said she was very arrogant. She said, well, you've signed the contract? Why did you sign a contract? If you weren't sure. And I said, because we were trying to be decent people. And I called in, and I was told that this gentleman that's the way he was supposed to just be quiet and let them come. It's been a big puzzle the whole time. And now they're saying that I waited too long. I didn't, I called, I called before yesterday. I called two or three times. And I talked to someone that I thought would be Jessica. Seems to be very nice and curious. And she seemed, The conscience about her job. But today I couldn't even get her on the phone. They said that she wasn't about Queue and I couldn't even talk to the manager or the the CEO or the owner. I don't know what has qualifications are. That they said he he wasn't answering his phone. And that I I but they did have another girl that I have never talked to and she was. She just basically said, hey lady, U sinus contract. And we've we've scheduled and I said, I know you scheduled that I've called since it was scheduled to ask. Questions and I said, I haven't been able to get any answers. And, she basically said, well, Too bad. We're keeping the money. And she also added before she hung up. And you're going to have to pay this whole amount, whether we do the work or not. In other words, it was a threat. That they were going to take us to court. I said you are entirely not. Allowed to spike, speak to me that way. Maybe your company lets you. But if you were in my, if you worked for my company, you would have been fired right now. My arrogant way that you talk to me."

"Mid-State Basement Systems came highly recommended by a good friend from Buffalo, NY and they did not disappoint. From start to finish they were very professional yet personable. Larry & Phil in the initial stages of the basement inspection and a reasonable quote. Silvino and his team who done the actual work was incredible, done with absolute excellence. They were here when they said they would be and finished the job a day ahead of schedule. I am thoroughly pleased with this company, first class. I highly recommend them if you need work done on your basement.******"

"Great workers and very professional"

"Amazing. Dakota did a wonderful assessment And was very thorough and informative. Nick Fry and his partner Slade R did amazing work and had excellent communication. It was scheduled and done in a timely manner. Would use again and highly recommend."

"We had a turtle door installed today. The service technician ,Cody Miles, was outstanding -in knowledge, work ethic and how well the task was completed. I was very fortunate to have him as a technician. Dennis (did not get his last name) the service manager was present also and was very professional, I was lucky there also. THANKS"

"It went very excellent and their team did a great job on meeting our expectations! Beautiful work👍🏽"

"I’m only giving a one star review because they were able to get us on the schedule quickly. Everett seemed very friendly and honest when he came out to give us a quote to widen our driveway and extend our extension patio so we decided to hire Hastings and Sons. Now with HUGE regret. This is a slimy business. Partial payment was due at the beginning of the job and the remaining was due at the completion of the job. We went ahead and paid the remaining payment without the job being FULLY completed (ignorant on my part) the only thing left to do was saw cut and clean up, we were told someone would back the following morning, here we are 4 days later and no one has showed up to complete the job. Everette and someone named Tim who wasn’t even on the job and told me two jobs were mixed up told me it would be taken care of (yesterday). If concrete is left too long without the control joints being cut it will crack, we are past 96 hours with no saw cuts! Not to mention I told the project manager I wanted our patio to be rounded and it was not, he did a walk through the morning of pouring and talked about the square footage but nothing was staked out so I didn’t even think to bring it up again since I already told him and showed him a picture of what I wanted, he said I should have mentioned that during the walk through. This part I was okay with getting over until it turned into a bigger problem. They left my front yard a mess, there is concrete smeared on our existing patio, concrete on the siding of our house, basement windows, the quality of their work is bad. Sloppy, the extension of the driveway isn’t even. If I could do it all over again I would have hire the contractor who’s price was significantly higher. I would not recommend Hastings and Sons to anyone and will never use them again for future projects. Do yourself a favor and don’t go for the cheapest quote, I know better and still did it. I should have been more thorough when researching the company, their reviews are loads of complaints and they are not on the BBB that’s usually a red flag. Lesson learned, you get what you pay for! Good thing is I was able to stop payment on the second check. They’ll get paid when they actually FINISH the job."

"It would be zero if I could. DO NOT let them sell you on the WARRANTY aspect of their service! Not only have we had a few major issues over the 20 + years we have been customers but we currently have an actively flooding basement and I cannot for the life of me get someone out for service in a timely manner. They have "scheduled" us for an appointment that is months away. Meanwhile, it continues to rain and snow, water pouring into my basement. I've had to use and dump a large wet vac hours on end to try and contain it. Which tells me, either their system is so ineffective that multiple people are having the same issue so they don't have any appointments available or they simply prioritize new installs over emergencies. I've had my basement finished, had to rip everything out several years ago due to the system. I'm a seamstress and my work room is in the basement. Expensive machines. So much property destroyed and the time lost working is costing me thousands."

"Hired to replace my existing plaster ceilings with drywall, replace the old blown insulation in the attic with batt insulation, install a new ceiling fan including wiring, and rewire an existing ceiling fan. Juan and his guys are efficient and professional. They always showed up in the estimated time frame. They cleaned up the work area every day before they left and cleaned up at the end of the project. Extremely pleased with the finished work. Jason, the owner, is very responsive to emails, texts, and phone calls. Kitchen ceiling was cracked and falling the day after the estimate and I called Jason and he sent Juan out within an hour or so to brace the ceiling to keep it from falling. This was before I had even signed a contract. He had absolutely no obligation to do that, but I extremely appreciate it. It saved me a mess and damage to deal with. Would absolutely hire them again in the future and highly recommend them."

"On April 5, 2024 we received an estimate from M&H preservations for $2500 to replace our front porch steps. We agreed to this amount and we were then told that Matt would get in touch with us when he was able to do the project. On May 2, 2024 the steps were started at that time we paid half of the $2500 due. Due to rain delays and other projects for M&Hpreservations the steps report roughly around May 7, 2024 at that time we paid the remainder of the 2500. When the steps were being poured we were at work so my sister who lives across the street gave Matt the check. When Jeff got home from work of course he noticed the steps and what a great job M&H preservations had done then he noticed the sidewalk next to the driveway had been damaged. With a cement truck poured the steps the driver drove on the sidewalk causing the sidewalk to crack into several sections and creating a small valley where the water now puddles. It was early June when I contacted Matt to tell him about the damage and what could be done to fix it? He told me that he would come by and look at the damage never heard anything from him so about a week later I try to contact him again at that time he told me that he hadn’t gone by the house. He also told me that he didn’t know who the truck driver was that he needed to talk to. I tried a third time to contact him no response. By this time I was done with him and I let Jeff talk to him. Just got in contact with Matt and told him that the cement truck damage the sidewalk and what could be done to fix the problem.Matt once again told Jeff that he would have to get in contact with the driver. Couple weeks later Jeff try to get in contact with Matt spoke to him about the situation and at one point Jeff even offered to help. Now it is September and with winter right around the corner our sidewalk is still damaged."