
Serving Stanwood, WA and surrounding areas
In business since 1989
Free estimates
Warranties offered
"HORRIBLE COMPANY, horrible experience! Stay away from this company! Please read my story below to understand the level of service you should expect from Chimcare. You do not want to be stuck in my position. After paying our downpayment for repairs on our chimney (replacing an old chimney cap, chimney saver, and crown coat), Chimcare was prompt to take half of the final charge for the service. They told us they would schedule our service within 7 days. THEY NEVER SCHEDULED OUR SERVICE! We tried calling the company to get the service scheduled -- more than 10 times. The calls always went to voicemail. NO ONE PICKED UP! Two weeks later, we received an email out of the blue that a technician was on their way to complete the service. Of course we were not home. The above isn't even the worst part. The technician showed up without the chimney cap for replacement, so we told he he should probably get that part before repairing the chimney. He came back a week later to service the chimney and after I came out I pointed out that he didn't replace the rusted chimney cap plate. He tried to convince me that the rusted chimney cap plate was fine. I insisted he do the job right. He then confessed that the part he had was the wrong size and that he needed to order a new one. After all this, he came back again, but he brought what looked like a bent piece of sheet metal as the chimney cap replacement. Chimcare customer service agreed that this looked "disgusting". We finally had chimcare out for the FOURTH time to get this thing right. And the chimney cap they ended up installing wasn't even the right size in the end (see pic). And after all this, we still can't get in touch with their billing department because they invoiced us for the incorrect amount. AND, after emailing them to correct the amount with no response, they CHARGED OUR CREDIT CARD WITHOUT SIGNED CONSENT. Do yourself a favor, avoid this company. Unless of course you'd like my experience or other 1 star reviews here."












