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"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"An M.E. Flow tech came to the house we own in Virginia to do the plumbing inspection covered by our maintenance agreement with the company. Our tenant had noted that a toilet was leaking, so the repair that was made appeared to be warranted; but $174 was, I thought, pretty exorbitant, since the tech was already there and it was a simple repair. But M.E. Flow has ADAMANTLY refused to provide me with a breakdown of what I was charged for: I sent an e-mail (8 May), called the company (20 May - the person I talked to said she would have a breakdown sent), and wrote a letter (22 Jun) asking: with NO response. I consider this clear deceit and deception. How much was the part; was I charged the full rate as if it were a completely separate visit? Don't know, and I SHOULD. I would NEVER deal with this company. They also did a minor repair to our HVAC system on a different visit, and again: no details (cost of the part, labor charge) for the $177 charge. They clearly have NO intention of being upfront with their customers, so: buyer beware, you're not dealing with people who care about their customers. One other note: Just found out where we live that some HVAC/plumbing companies have their service people working ON COMMISSION. Isn't that depressing. We have to worry now about being "uphold" so the tech can get a higher commission. They have a very vested interest in trying to sell their customers as much as they can. Don't know if M.E. Flow does that, but worth asking if you even think about using them Might account for the rating given by the customer below this review.."

"We woke up one more recently and the temperature in the house was intolerably cold. I had the thermostat set on 75, which was much higher than we even usually have it, but even when I would switch the fan from Auto to Blow, the system seemed to cut on for a couple minutes and then just die, and it was blowing cold air. I was so worried because I was afraid to call an unknown company, and the people I'd worked with in the past weren't answering because it was so early in the morning. I called AQP and they answered right away (it was before 7AM) and said they could be here in an hour. When the technician arrived, he quickly diagnosed the problem and said he would have the part replaced and the system running within a couple hours, which he did. By afternoon, our house was warm again, and the cost was extremely affordable. I will definitely hire them again!"