Get matched with top wood flooring refinish pros in Sterling, CT

"John and Charlotte were very kind and responsive throughout the refinishing process and our floors look great! John even custom made replacement flooring for our living room. I would definitely recommend them for any hardwood flooring project"

"Floors came out great. Finished the job fast and professional"

"They were friendly and professional. Very focused on details and making sure we were satisfied. They were flexible with scheduling and very accommodating. The floors are absolutely beautiful!!! We would readily recommend them to our friends and family!"

"I would have put 4 stars because, although the floors were done beautifully, there was some lousy communication during the process. The crew was supposed to be completely done by Thursday, so I started going about my day in the house on Friday and was unpleasantly surprised to see them show up to "finish". They also left a giant pile of trash on my lawn after completing the job (not just sawdust which I expected, but a pile of carpet padding which was not from my house). It was difficult to get in touch with anyone to get answers for a few days over the weekend. The reason I'm giving 5 stars is that, when I finally did get a response, I talked directly with Marteen the CEO, who was very apologetic about the trash and lack of communication regarding the crew's need for an extended timeline, and came by to remove the trash himself. He checked in afterwards to make sure I felt better about the whole experience. The crew actually did an amazing job on the floors and they look brand new, I just wish their mindfulness and communication during the job was a bit better. So what would have been 4 stars is definitely 5, and Marteen's effort is the reason. I've been recommending TLC since. If you want your hardwood floors to look amazing without paying through the roof, TLC is the place to go."

"Communication was perfect. John answered every message quickly, explained each step of the refinishing process, and kept us updated every day."

"Went great. Jess was punctual, in-budget and really great to work with. I think she knew her stuff and just as importantly, if she didn't have an answer, she would get one. Jess did not give fake answers. The house looks great now and things are ship-shape.
Jess was fun, professional and knowledgeable. Some of the work involved a few curve balls provided by hidden damage in the floor. Girls 'n' Tools took it in stride and just handled what needed to be done.
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"They are AWESOME in every way from start to finish. Highly skilled and totally professional. It was an absolute pleasure, and I give them my highest recommendation. I will use them for future projects from now on."

"So far they have been very responsive. We are waiting on a quote to see if we are actually going to use them. The first quote was $110,000 that they gave us in July and the second one was $150,000 in August. They are one of two companies that we are bidding."

"Went great everyone was incredibly professional and I recommend them to everyone who needs their floors done. Will hire again if I need floor redone"

"Our first use of Empire was nice. They were timely, clean, and did a very nice job with our master bedroom, hall and office conversion from wall-to-wall to hard wood. Two years later we opted to use them again to remove the carpet from the remaining bedrooms from carpet to hardwood. The installers were great BUT the sales guy needs to retire. He stated that 4 bedrooms could be done in a day. With an ample size crew - ok. BUT 3 guys showed up and one left after getting the first two settled. Then later the another left leaving one guy. We were dumbfounded. They arrived at 9 a.m. and left at 11:35 p.m. We fed them lunch, we fed them rib eyes steaks for dinner. They plowed through. The sales guy called asking how it was going around 4 p.m. and I wanted to strangle him. NEVER AGAIN. Empire called to followup and when I tried to call back I got nothing so in essence they got paid and they don't care. Lesson learned - old sales guy lie."