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"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!"

"This was a unique circumstance for the extremely wet area. The house foundation (footer) was directly on top of uneven sandstone as was the majority of the floor; along with a fair amount of mud. This also led to difficulties with 'cutting' a channel to accommodate the drain and gravel, as well as the Polydrain (the footer was taller than normal basements). However, the crew was able to overcome these issues; it just took an extra day (for one person, not the entire crew). Two sumps had to be installed due to the design of the house; these pits had to be chiseled out of solid sandstone, mind you. This also meant two drain outlets had to be installed after exiting the house, one of which had to go under a sidewalk. The crew was always polite, taking time to answer my questions and concerns. The work they did was absolutely fantastic. The attention to details was the best I have seen in quite some time from a company contracted for a specific job -- and I've dealt with many contractors. Not only did they take away the material chiseled out from the basement, they did the same for excess dirt after trenching for the discharge pipe -- and they even put down coated grass seed over the new trenches. One of the outlets had to go under a deck; both through flower gardens. When they were done, you would never had known what they had to move, or remove, to have access to those areas. I had several outfits -- both local and regional/national -- come out to give estimates and was most impressed by Engineered Foundation Solutions from the onset. They were slightly higher on cost estimate than the others, but you truly get what you pay for in this case. The knowledge they exhibited from the estimator alone put some of the other companies to shame. He even found a water source under the footer that no other company saw. I cannot stress how impressed I was with this company's crew and the work they performed. I would use them again, and HIGHLY recommend them to anyone with a water problem in their basement!"