Get matched with top basement remodelers in Stonington, CT

"Chris finished our 1,300 sq ft basement and the result is outstanding! The project included a bathroom, office, pantry/laundry room, playroom, and gym. We even had him build monkey bars and a rock wall in the play area, a real treat for our kids. He was all in on figuring it out and it came out great. The craftsmanship throughout is excellent, with nice molding details and a clean arch above the TV area. We spent a lot of time together on the design and scope up front, and he was great about accommodating changes as the project evolved. He uses Joist to track everything, so the total cost and every add-on were carefully documented from the start. He came in right at budget. Communication was a real strength. We always knew what was happening each week and who would be on-site. His subs were professional, easy to work with, and accommodating. He's already doing another house in our neighborhood, if you're considering him don't wait!"

"Our existing Owens Corning wall panels had been damaged in a basement flood. Although the framework and panels had changed since our initial install some 20 years ago, they custom made new panels that fit perfectly. Additionally, they replaced interior doors and repaired drywall. The work was done on our schedule and done to our satisfaction. Their customer service was great. They came back out to adjust a door that wasn't closing perfectly."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Daniel’s team reviewed what I wanted and recommended an even better option that I approved, and the work is superb!"

"Timber and Megan are consummate professionals who are timely, hard working and detail oriented. I was very fortunate to have them realize a project that was centered around creating an in-law apartment in an existing space in my home for my father. They worked with me every step of the way which resulted in a collaborative design with a nautical theme. The end result is stunning and everyone who sees it wants to live in it! Thank you Timber and Megan for making my vision a reality."

"Jared and his crew were great. Easy to communicate with and professional. Jared's team did my basement and it looks awesome"

"Overall, working with the company was a good experience."

"Excellent price, excellent work, got the job done in a timely manner. We would definitely hire them again."

"I recently had my shingle roof replaced and I?m very happy with the results. The team was professional, punctual, and completed the job efficiently. The quality of the work is excellent, and the new roof looks great. They kept the work area clean and communicated well throughout the process. I would definitely recommend them to anyone needing a roof replacement."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."