Get matched with top telephone system pros in Tacoma, WA

"The installations by Freedom systems are high quality and user friendly. Any time my wife or I have had questions about the systems we get immediate response to our texts or phone calls. We have referred Them to a number of our friends and business owners and all have been very happy."

"Professional from beginning to end. The electrician was experienced and made good decisions in a timely fashion. Fastidious in the clean up for this 2 day project."

"Tony is friendly, experienced and knowledgeable in residential and commercial electrical work. Highly recommend"

"Overall, the quality of the work was excellent.  However, the issue I had was in regards to communication and responsiveness. I originally submitted a request for info via their website and received no response until I called 3 or 4 days later.  Christopher came out within a day and scoped the work to be done and indicated he would submit a bid within a day or two.  A week later I had to call because I had not received a bid.  The response I received was that Christopher would work it that night.  I did receive a bid the following day.  I received an email indicating when work would start and the worker arrived promptly.  The extent of the water damage was greater than originally thought which increased the scope of work.  I talked to Christopher that day and he explained that he would have to re-bid and would likely schedule the work when a team of people could work the job.  It again took a week before I heard from Christopher again and that was after I called to inquire on status.  We got rescheduled two and a half weeks later (the work separate from the water damage was also pushed out two and a half weeks).  We were told that it was a 3 day job and work commenced on a Monday but didn't finish until the following Tuesday (they don't work weekends and the Monday was a holiday).  During this time, there was a miscommunication on how material was to be purchased as I believed that this was part of the estimate but I ended up having to provide my credit card number to the lumber store to purchase materials.  Although the quality of work was excellent, I don't plan on using Christopher and Company again due to the numerous issues I had with communication and their overall responsiveness.
"

"Both individuals I dealt with where top notch and very knowledgeable. The job was done on-time and cost less than the original estimate (I like that!)."

"Very pleased with everything from customer service to the install. The guys were on time for the install and did a great job. I highly recommend!"

"Very prompt and helpful responding to my need for emergency service. Got the job done quickly. Left without giving me a receipt, said he would email it to me (my printer was out of ink). The work was completed and paid in full on 7/25/18. Since then I have made 2 phone calls to request the receipt be sent. I am still waiting for it."

"The company was polite and professional with scheduling, but the workers seemed unfamiliar with my situation as described by me in my communication with them. They said that to do the work I needed to have either an attic or a crawl space, which I do not have. They said in order to do the job(installing extra electrical outlets) I would need either exterior wiring/piping or holes made in my walls between every stud, necessitating major wall repair afterwards. The workers did not feel any solution was proper and neither did I. They suggested I contact Angie's List for a refund."

"TLDR; Driving progress is up to you.  Painter is incompetent.  Will miss every deadline.  No green building acumen.
  I hired Joe to add a bedroom to my house and pour a concrete pad for another room.   It was a straightforward project he estimated would take 2.5 months (10/1-12/15).  He volunteered the 12/15 completion date so I put fines in the contract if substantial work was not completed by 12/25.  From the architectural drawings, the only thing that changed during the project was the size of one window and the additional removal of a 3 foot interior wall.
  10/1, the work started and within the first two weeks, excavation was done, the foundations were poured, the framing was done and the windows and trusses were ordered.  Within a month the trusses and roof were on and the windows were installed.  So far, so good, but this was all done by one sub.
  Then things started going in slow motion.  I moved out for the month of November so they could get the dusty indoor work done without disturbing my family.  There were only 3 things completed in November, the electrical was roughed in, two small (5 foot and 3 foot) non-load bearing walls were removed and there was a day or two of digging on a retaining wall.  Disappointed in the progress I asked him twice for a schedule with the remaining tasks and dates.  Although he said he could provide one, he never did.
  He was supposed to have the drywall and insulation done by December 1st (a date again volunteered by him), so my HVAC contractor could install a ductless heat pump.  I had to push out that date by 2 weeks.  Also due to him missing the schedule, I was heating an uninsulated room for 3 days.
  For the siding, outsulation and exterior window trim, he set up 3 meetings to go over it with my architect.  The first one, the sider didn?t show.  I wasn?t around for the 2nd one.  The third time he sent a sider who had never worked with outsulation before.  To his credit, he paid for the 3rd meeting.  Although the architectural drawings went into explicit detail, the sider required handholding to understand them.  My architect was visibly frustrated explaining the installation process to him over the language barrier.   The sider charged $8000 for 4 days of work.  It was $2900 over Joe?s original bid.   This seemed high for 2 reasons.  1. A bid from a competitor who specialized in green building, had worked with my architect before and was familiar with outsulation bid $5600.   2. When I asked the sider why the caulk job was so bad, he revealed he had used a random day laborer to help.  When I asked Joe about the price, he stated that the price was fair because there were several surprises, and he had asked the sider to come down in price.  Not buying this explanation, I called the sider myself.  I asked him if he had provided Joe with a bid before he started working and he said no.  I asked him if Joe had asked him to come down in price and he said no.  So Joe essentially wrote him a blank check with my money.
  By the beginning of January, electrical still hadn?t been hooked up, there were no doors or gutters and the porta-potty and trash heap remained.  I?d had enough of Joe?s work and I wanted him to tie up the loose ends, give me the final bill and get out.  I handled all of the interior work, hanging the doors, doing the trim, painting, patching the drywall and installing the flooring to wrap this up as quickly as possible.  Unfortunately, after the initial bit of electrical was done on 1/6/15, I stopped the fines.  Joe went back into slow motion.  I?ve attached a full timeline so you can get a taste of this.
  Probably the biggest debacle of the project was the exterior painting.  I had told Joe I wanted to have him do the exterior painting, but I wanted it done when the weather was nice.  Ignoring my request, his guys came out to paint on 1/15/15. It was sprinkling when they arrived, but they shrugged it off with ?It wasn?t raining in Federal Way.?  More and more rain kept coming, so they covered their sprayer to protect it while they continued painting.  Then it started a downpour.  All the paint washed off.  They returned the next day to continue.  It rained again that day.  They didn?t prime any of the bare wood and painted it while it was soaking wet.  Not surprisingly, very little of it adhered to the wood.  I fired the sub in charge of the painters because he was supposed to do some work inside like hanging the doors and doing trim work and I didn't want him trashing my house any more. They came out again to paint, this time it wasn?t raining.  But the paint job looks terrible.  There remain bubbles, drips, uneven coloration and almost bare wood in places.  (There is one picture from the first day and all the remaining are as it looks today) I told Joe to hold payment for this until they did it right.  Joe has repeatedly told me he would make it right, but hasn?t delivered.  I scheduled a meeting with the painters to come out and review their work, but they never showed.  Also telling is Joe didn?t look at the paint job himself when he came to collect the final payment.
  Twice during the project I was approached by his subs asking for money.  Although I paid Joe the day he asked, it was clear there was a considerable delay with money flowing to his subs.  First the concrete guy showed up at my door and I got a lien notice from the company, the second was the door guy.  The door guy said, it takes a long time for Joe to pay.  It took over Joe over 2 months after his last day to collect the invoices and present me with the final bill.
  Something as simple as grading a 20 foot driveway and hauling out the trash, spanned 2 weeks to complete.  The worker trashed the retaining wall and left a bunch of concrete debris which I had to get hauled out myself (see picture).  Also of note, my circular saw mysteriously disappeared after the driveway guy used my table saw.
Here is the timeline:
Before work starts pay 1/3
10/1 Project and excavation starts
10/7 Concrete pads poured
10/10 Room, framed and sheathed
10/17 Trusses on
10/25 Roof on
10/31 Windows in
11/4 Pay second 1/3
11/5 Retaining wall digging starts
11/10 Remind Joe I need the insulation and drywall done by 11/30 for a scheduled HVAC install.
11/11 I provided my door choices to order.
11/12 Rough in of electrical
11/20 Small interior walls removed
11/23 Retaining wall ordered
11/25 Retaining wall arrives
11/28 Checked on doors, still hadn?t been ordered.
12/1 I return to my home and there is no drywall or insulation.
12/3 Insulation is done
12/9 Drywall starts
12/12 Drywall is done
12/13 Retaining wall digging ends
12/15 They come out to look at siding with architect
12/16 Retaining wall done
12/17 Doors actually ordered
12/19 Siding starts
12/22 Doors supposed to arrive
12/24 Siding done
1/6/15 Electrical finish starts
1/7/15 Asked to grade the driveway and finish up
1/10/15 Gutters on
1/15/15 Awful paint job done in the rain
1/16/15 Bare wet wood painted without priming, doors come in, wrong size
1/17/15 Driveway grading starts
1/20/15 Paint job touched up but not fixed, barely painted wood, bubbles, drips, uneven coloration remains
1/21/15 Electrical finish completed
1/26/15 Doors finally come in the correct size
1/27/15 Driveway graded
4/6/15 Get and pay final bill
4/18/15 Schedule painter 4/24 to review work
4/24/15 Painter doesn?t show up
"

"Great! Price is fair, job done fast. Exactly done how I asked. Can't ask for a better experience."