Get matched with top roof sealant application pros in Tall-timbers, MD

"Home Genius started my roofing project early today and did an excellent job. Clean up was superior and they finished by 1pm! I would highly recommend them for any outside exterior projects. AJ the project manager kept us updated throughout the day and shared photos of the project. Choose Home Genius for your roofing project!"

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"Roof & window we're repaired immediately. They showed up the following day after my initial call and provided an accurate estimate. Work commensed right after I signed the contract. The siding took a bit longer due to difficulty matching my 16 yr. old siding (an exact match was no longer being manufactured). I learned this is a common problem. Once an acceptable match was found; the work was completed promptly and correctly. Every effort was made to satisfy me (the customer) and they succeeded. I would hire them again for future needs."

"I would definitely contact William Mackay Roofing again! I was told by a different contractor who fixed some gutters, that I needed to have someone who knew how to fix flat roofs inspect my flat porch roof. After asking around, several people highly recommended contacting William Mackay. Brittany quickly scheduled for a technician to come out -- and the same day Mr. Mackay inspected my roof and emailed me the proposal. He answered all my questions (as did Brittany!) The work was scheduled quickly - and the installers/technicians completed the work in one day. Everything was cleaned up (old roof pieces, etc) afterwards. I was a bit wary about having anything done to my home with COVID-19 -- but everyone really seemed aware of social distancing. I was very happy with how streamlined this went, and how pleasant it was to work with William Mackay Roofing."

"Robert arrived promptly and was very friendly and professional.  We have alot of LF of gutters and 12/12 pitch roofs and dormers.  He did the work quickly and cleanly, bagging all of the debris.  Normally, when I do it, the ground looks like a hurricane had been through but with K&R, I couldn't even tell the gutters had been cleaned.  Beautiful!
It can be difficult to hire someone for a job you would normally do yourself but, when it's necessary, it's great to find the right place. Thanks!
"

"Aqua Pressure Washing is top notch. They called to advise when my cleaning would occur and were there. They did an awesome, professional job and I will be using them again this year for my gutter cleaning needs!"

"Went well. Just hope my roof does not leak again. We will see. Thanks Gus
"

"We never used them for the project."

"We saw a display at a festival for gutter covers. the ones way up high on our house scare us to clean so we stopped to look. The man there told us theirs were the best... don't they all say that?? but he seemed very knowledgeable and the little sign that said Angie's list super service award winner helped him convince us we should get a free estimate. He gave us some info to look over and some websites to visit before he came to the house. We like to do our research and it seemed like a very good product. 
Overall we are very pleased so far with the covers and were very pleased with the way all the people were nice and professional in all of our dealings. I am sure I will come back on here and let you know later how they are working after a while.
One of the things that I liked was how the man who put them on took very good care around my landscaping and it was as clean when he left as when he got there.
"