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"Install crew was great. Owner Craig went through great lengths to make sure system size and model would be the best fit. After inspecting rooms that typically ran about 6 degrees warmer in summer or cooler in winter,installed another vent in one room,changed duct size and trunk line work for the other. Multiple times I was told that they wanted to make sure whole house was comfortable. Problem was resolved! Installed new carrier heat pump,fan coil/ac,humidifier and air cleaner box. This was 3rd quote and others similar in price but the customer experience and concern for addressing a long time room temperature balance issue was addressed and corrected. I would highly recommend this contractor"

"Good"

"They were on time. Professional. Competitive pricing ."

"Aireserve in Orrville is an outstanding service provider. Mike pack was the tech who performed the annual service on our Generac. He is thorough careful and explained things understandably. Their app keeps me apprised of the Generacs status. Great service provider and great people."

"Everything is was perfect these are guys are 💯 percent reliable and know what they are doing I will definitely be using them again and I totally would recommend them for any handyman work you may have in your home"

"Fantastic job"

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Elderly couple had bad experience with Stow Brandon Heating and AC. Home owners requested service call from Brandon when furnace went out. Outcomes- Thermostat repair made and charge paid/ but, flu pipe leak materialized shortly after Brandon left. Flu pipe never leaked prior to Brandon service call. Home owners points of dissatisfaction: 1. Brandon installed thermostat 3 yrs. earlier. 2. Brandon partial owner response was to deny/deflect responsibility refusing to address citing no relationship between thermostat repair and flue pipe leaking. Home owner not suggesting usual thermostat/flu pipe relationship. Suggesting leak due to the tech’s work on furnace while trouble shooting no heat problem. No one watched Tech while he was working on the furnace but HIGHLY COINCIDENTAL that leak started shortly after Tech left. 3. Also, Brandon Tech cited need for thermostat line to be looked @ by electrician first and to call them back if electrician did want to service the line. Electrician service call invoice showed 120 volt line to furnace ok and also checked upstairs and downstairs stat connections. Electrician comment not sure why he was called and lines to furnaces were the work of heating companies and not electricians. Why would Tech leave a job if more work was needed/looking to cause another service call expense? 4. Another expense absorbed by homeowner from new heating company address flu pipe leak due to Brandon flat our refusal to consider leak was ACCIDENTALLY caused from Tech ‘s work on basement furnace."

"Last year I wanted to install a new digital thermostat in my house. I bought the thermostat I wanted from Amazon. I called Sal's Heating & Cooling, Plumbing & Sewer to see if they could do this under a Groupon offer. They said they could, so I bought a Groupon For Sal's Heating & Cooling, Plumbing & Sewer for a service call plus one hour of labor. When I called back to make the appointment with Sal's, they said there would be an additional several hundred dollar charge for the thermostat. This was not revealed on the initial call. needless to say, I used a different company. But, I was still stuck with a Groupon that I could not use. So, last week a laundry drain backed up and I thought I would use the Groupon for Sal's. I called Sal's to see if they would honor the Groupon and would be able to do the job. They said yes and yes. When the technician got to the house, he said it would be an additional $350 to clean the drain. Sal's said the Groupon was good only for a house call and 1 hour of troubleshooting. The Groupon says o1 hour of labor. I will never use Sal's Heating & Cooling, Plumbing & Sewer company for anything. I would recommend you NEVER use Sal's Heating & Cooling, Plumbing & Sewer for any reason. They are unscrupulous at best!"

"Best customer service and always a great job! So pleased!!"