Get matched with top seamless metal gutters installers in Tappahannock, VA

"They were very quick to respond. There was a disconnect between my sales rep and installer. However, my installer handled it seamlessly and to my benefit."

"Quick response, came out same day and was able to get everything repaired as well full clean out of gutters."

"They scheduled me for 9/29/21 and then called the morning of to say they don't install gutters on houses with metal roofs. I talked to other gutter companies who stated it was a BS statement to get out of doing the work."

"Everything started very good. I received a call the same day to schedule the initial appointment. Matt the salesman was on time and very professional. I had to wait two weeks for the installation, that was not a problem. I was contacted about 2-3 days before the scheduled installation date and I was told that they overbooked some jobs and needed to move the installation one day. I had no problem with that. I was scheduled for 3 days in a row to complete the job. The crew showed up in time and completed the first part of the job, a second crew and the remaining part. That's when the problems started. I sat in my house for the next two days waiting for someone to show up to complete the work. I received a call at the end of the second day to let me know that I was scheduled for the next day, at this time I was not able to accommodate that request because I had family coming on that day for one day (Friday). Then I was told that I would receive a call on Friday to schedule another day to complete the work. I received a call 4 days later to tell me that my work will be completed a month later because they were booked up. On top of that, they told me that someone had tried to contact me several times and couldn't reach me. That was a lie, no one called me. At this time, I decided to canceled the remaining work , I was not going to wait another month to complete my work for their lack of communication and follow up. Then I received an email trying to schedule my work for the next Saturday, they were making an exception to help me. Really? Why that option was not available before, specially when I have been very flexible with them. I decided to cancel the remaining work anyway. The quality of work is good, Matt was great,but the admin office really needs to follow up when they suppose to. Don't make promises that you can't keep and don't lie trying to cover your lack of planning and communication. That's why I'm given them a B on my review."

my business is a handyman service business we do painting gutters decks sideing and more

"Replacement was fine. Issue I have is with the ownership and discussion I had with them regarding warranty for the ridge cap. I had a cobra ridge cap installed by this company after a windstorm cane through. During the process I had asked, and was told, that the cap came with a transferable warranty (which is great because this is not our forever home). Installation went fine and at the end was told the owner would provide warranty info. I inquired several days later and was told they would get me the warranty paperwork. After several weeks I contacted them again as I had not yet received he paperwork and was told that the company (USA Gutter pro) would honor their work but GAF no longer warranties this product. Was also told that "lawyers were drafting" paperwork for warranties and that it would be sent to me upon completion. That was around April 2016. I contact via this site the company asking if the lawyers were still working in it 6 months later (was sent Oct 17th)...nothing. I am now writing this review on Nov 19th. In the end I don't really care about the warranty I am disappointed that a company would say one thing and either (1) not follow though on what was agreed, or (2) not be 100% truthful in things. My point in all of this is if they would have said from the beginning that this product is not warranties I would have still had the work done and not really cared...but since I was repeatedly told one thing that never happened (oh, and I never got a call/email outside of Angie's list...and that was because I wrote first...) I am writing this review."

"They did a good job with my roof. Looks good. A little bit more then I wanted to spend, but worth it I think."

"Great job! They did the whole roof in one day, helped me file an insurance claim to pay for it so it was FREE for me, and it looks GREAT!"

"Castle called to set up measurements for window manufacture. Their rep showed up on time and was a relatively quick procedure to measure. They called again once windows were ready to install, to set up installation date. Superb job performed by the removal/install team. They called the day before their arrival and then again the morning of arrival. Went straight to work and were productive from start to finish. I had two sets of double windows replaced with double slider windows and you cannot tell the new windows frames are different from what was originally installed. Thoroughly cleaned the work area, to my satisfaction, when they were done. The only problem was they provided only half screens instead of full screens for the double sliders, however they rectified this when informed."

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