
Serving Temple, GA and surrounding areas
Approved
Super Service Award Winner
In business since 1987
Emergency services offered
Credit card accepted
"We hired Casteel because their approach was not just to replace the failing split system heat pump with the same type of equipment, but to reconfigure the system to cure inadequacies that the builder had created (such as not enough air returns to handle the system volume and improperly rigged shortcuts to cover other flaws). I am giving only 4 stars because although the system is now running beautifully, there were issues with the installation: (1) the night of the installation, the installers could not get the unit started, so we had to spend a hot night without air conditioning; Casteel did send out a tech the next morning to fix that problem, which he did, but it bothers me that the installers did not seem to know that the solution was right there in the manual that came with the air handler; (2) after the first tech got the system running, we set the upper level (it's a tri-level townhouse) thermostat to 70, but once the temperature got to 70 the system did not shut off, even when we turned off the thermostat, so another tech had to come out and he discovered that the thermostats had been wired incorrectly to the control board so that the reason why the upper level thermostat did not shut off the system was because the upper level thermostat was actually controlling a lower level of the system -- he corrected that problem by rewiring the control board so that each of the 3 thermostats now controls the level that the thermostat is on; (3) a city inspector checked the work two weeks later and it passed the inspection, but he commented that one part of the outside tubing should be secured because if anyone were to trip on it it might pull loose and spill refrigerant all over the ground -- he said that he would advise Casteel and I also emailed Casteel to let them know, but two weeks later and the no one has come out to secure that line. Bottom line: we got a premium system for a substantially higher price, so while we are very happy with the way the system is working now, we expected a much better installation experience and quick follow up to the inspector's recommendation, because when you pay for the best, you have the right to expect the best, from start to finish."




































