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"Quality job"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"The service went well. They did a good job. The owner was really nice and they did it quickly. They only took a couple of days and it's done."

"AC unit has been in place for many years without any work being done that could have possibly caused a leak AC Annual service performed on May 24, 2019 by a tech from Titan - Cost $110 Tech told me as he was measuring the temperature of the air coming from the register that he was not connecting to the AC unit to check the freon levels - He's the tech I didn't question him (but should have) August 8, 2019 AC is working when I get home from work around 6pm then stops shortly after I check and the thermostat says it's on but the compressor is not running. Temp in the house is not up to 78 degrees Thursday, August 8, 2019 I call Titan to have a tech come back and look at the AC Told no available appointments until Tuesday, August 13, 2019 so I ask for after hour call - fully knowing there is an extra cost but asked if they would work with me if found to be something the tech should have caught on May 24 to which they agree Friday August 9, 2019 Titan tech arrives around 7pm Titan tech checks temperature of freon line going into house and finds it is only about 73 degrees Titan tech suggests topping off freon - informs me that it's R22 and expensive - I agree to try it Tech has no R22 on vehicle and has to go to shop to get some By the time the tech got back the freon line was only at 69 degrees having left the AC running while gone. He explained that it should be in the upper 40s Tech adds 1/2 lb R22 freon and after several minutes the freon line going into the house is down to 47 degrees I go ahead and pay the full service call amount of $350 ($215 callout, $45 1/2 hour labor, $90 1/2 lb R22) and ask the tech to have his manager call me Monday Monday goes by without a call from Titan manager Tuesday, August 13 I get a call from Titan. Thinking it's the manager calling me I proceed to tell him the above story but then he tells me he is in Sales and calling to setup a quote for a new AC Huh? I didn't ask to have anyone call me to quote a new AC I ask to talk to the Service Manager. Abbreviated Summary of that conversation: Talking with the Service Manager I tell him that I felt the initial tech did not fully perform the service I paid for and I'm happy to pay for the freon but feel I should not have to pay for a call out or the after hours call out charge as this issue should have been resolved with the annual AC service on May 24 Service manager tells me that since the AC worked for three months he won't do that I told him I don't believe the AC lost that much freon in that short of period and that if it had the system must have a leak so why did the tech even offer to put more freon in I inform him that I planned on buying a new AC in the next couple of years and my sister has it scheduled to have them install a new furnace and that if he won't help out on this I won't be buying a new AC from them and it's not likely my sister will be buying a new furnace from them He tells me he will look at both tech notes, talk with both techs and call me in the morning About 5 minutes later he called back and said the first tech doesn't work there anymore so he can't talk to him and that the most he will do is refund the $90 for the freon I explained that at this point it's more about principle and integrity than money and I didn't feel that was fair and that I'm happy to pay for the freon He again said that's all he would do I told him I hoped that the $260 was worth losing at least two customers Needless to say, I will not be using Titan again. It's very unfortunate because I know other people who have had very good experiences with Titan. However, they also didn't run into issues and this shows me what the Service Manager's integrity really is. As for the actual cost of R22 - I can buy a 30lb tank of R22 via various vendors for anywhere between $300-$500 That equates to from $10 - just over $16 per pound Titan is charging $180 per pound No wonder he's willing to refund the $90 - $70-$80 of that was pure profit."