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"Professional"

"had a truly disappointing experience with Ambiance Pool Service. Initially, they came to set up my pool, started cleaning, but then inexplicably disappeared, refusing to answer any of my questions or provide the service they promised. The lack of professionalism and customer service was astounding. Their behavior was nothing short of rude. When attempting to reach out for assistance, I was met with hostility and a complete lack of willingness to help. It felt as though they were actively avoiding any form of communication, which is unacceptable for any service-oriented business. To make matters worse, I had already paid the setup fee for their initial cleaning service. Despite this, they ghosted me, failing to return my calls or provide any form of follow-up. This level of neglect and disregard for a paying customer is inexcusable. Overall, my experience with Ambiance Pool Service was by far the worst I have ever had in terms of customer service. It seems as though they are more interested in driving customers away rather than retaining them. I would strongly advise anyone considering their services to proceed with caution or look elsewhere for a more professional and reliable pool service provider."

"Tommy worked hard to earn my trust and it was nice to know that he was also going to be overseeing the construction too. I didn't want to be linked up with someone I didn't know and have the salesman just vanish. So to me, this was important. He is a very talented designer and takes pride in his work, loves his work, and wants to make sure that it is built the way we talked about. He was the best part of the entire process. I really feel like my backyard was brought to fruition just as I had imagined. Pool, landscaping, lighting, outdoor kitchen. Highly recommend!!"

"After meeting with 4 different pool companies on site, we are so pleased we settled on 1st Choice Pools. From the very beginning, the guidance, service, timely communications and commitment to their work was 2nd to none. Seriously. After meeting with the owner Daniel, his confidence and knowledge were undeniable. Contract signed, began working with Devin that week, lots of patience and advice getting us to an executable CAD drawing. Not pushy, really felt valued, Devin listened to our concerns / preferences and got us to a simple and geometric design we loved. The build went wonderfully, from excavation to pool fill – the program management and critical path was on point. In additional to the pool, we included two cement pours outside the coping to support a future grill and lounge area – fantastic workmanship. This review is about 10 months late, I share that because we recently had a minor issue – and without question, 1st choice returned and made it right without hesitation. Finally, a tip of the hat and the biggest thank you I can render to Estrella. Estrella was the front office interface, she was always 100% positive and professional. Her email / phone call response time was seconds not minutes and that is not an exaggeration. Responding to my questions on schedule, material inquiries, adjustments – Estrella was the liaison that brought it all together. Thank you, Daniel, Estrella, Devin and the overall 1st Choice Pools team – we are thrilled with the pool and will continue to highly recommend you to other future pool owners."

"Terrific! Honest and best quote I received. I am switching to them for my pool maintenance also. Pool pump is now running great. Bob is the best!"

"He arrived on time and was very congenial. We discussed where the handrail might be located and mutually agreed to the center of the steps. 90 minutes later the handrail was installed. It looks great and we look forward to seeing how it works after a 24 hr drying period. I would certainly recommend his service to anyone in need of pool service."

"Very well. They had the new heater installed within a couple of days of us accepting the quote. Super service."