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"Since my roof is 20+ years old, I have a Home Confidence Plan with Arocon, which includes two roof inspections (tune-ups) per year. Preston and Keith were the technicians that performed this service on July 27, 2022. I can only say positive things about these technicians. They were very thorough, making some minor repairs (exposed nails). They took photos of the roof, which I received via email soon after the visit. Preston is very professional and knowledgeable, and clearly explained what the issues are with my roof and its overall condition. I have had this service with Arocon for a couple of years and I derive much peace of mind in maintaining my roof with Arocon until I replace it. Based on my experience with Arocon, I will be very inclined to hire this company to replace my existing roof when the time comes. Susie Setser"

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"We're very happy with the repairs and would certainly call them again. They even pruned a straggly vine I had growing that was unreachable unless using a ladder...we all had a good chuckle about it."

Home contractors

"Went well. Just hope my roof does not leak again. We will see. Thanks Gus
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"I was Very nervous regarding whatever was causing my roof leak and the missing piece off the roof.they came out and did a quick evaluation of the problem. They reported that the work was repairable and even warranted their work. I really expected another replace your roof (site unseen recommendation) . They were very kind and appears knowledgeable about what is needed to be repaired. I hope they were correct regarding my repair needs."

"The technician, Charles Fistek, was on time and professional. I was pleased with his service. He inspected and did minor repairs on my roof."

"The folks at All Exteriors were VERY good. They answered the first call to them, made an appointment and a representative arrived ahead of time to do the repair work needed. The job could have neen completed withtn three hours of my initial call but the craftsman who was doing the repair did not like the match of his available parts to what was on our home. He said they woyuld make the correct sized piece and replace it for a better appearance to our home. He was right! The repair looks great and they DID NOT charge extra for the making of the new part!"

"They did a terrific job.  They cleaned off the roof and got all the gunk out of the gutters.  Then they ran water through the downspouts and checked that they all drained.  They were able to find where 4 downspouts drained that I hadn't been able to find, and marked them for me.  They also let me know that one drain is completely blocked and another is partially blocked. Then they cleaned up the area around my house, including the deck.  I moved into this house recently and I don't know when the gutters were cleaned last. There was quite a mess!


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"The installers arrived on time and were professional in their work.  I had done a lot of research on gutter guard systems and determined that the Gutter Dome was the best solution - stainless steel with a mesh that would not pass debris from the roof or pine needles.  They finished fairly quickly and appeared to have done a good job.  Upon later closer inspection we found some roofing shingles that were left up and several ends that were not finished.  We have a "V" joint where the garage roof meets the main house.  We were assured that the Gutter Dome would capture the water flow in this corner without a baffle.  That turned out not to be the case, so they returned to add a baffle, finish the ends and lay the shingles flat.
      Later we found that a light mist or heavy dew would not go through the mesh so we ended up with a constant dripping all around the house.  This would not be a problem except that it drips right over the front and rear entrance doors and that moisture freezes in the winter leaving a slick coating of ice.  In a heave dew the water collects and runs in rivulets across the surface of the Gutter Dome and over the edge of the gutter.  The solution was supposed to be a scrubbing with a detergent such as Simple Green and/or the passage of time.  Not so.  After over a year it was still dripping.  The company is now under new ownership but after an initial miscommunication we had a visit from Will to try to correct the problem.  He arrived on time, in fact early enough to observe the dripping.  His initial idea was to run a bead of silicone along the surface of the Gutter Dome, but I questioned the longevity of that solution.  He ended up installing a 1/4" hand-cut deflector near the edge of the gutter.  Unfortunately that didn't help. 
    After a few more calls and discussions with Kieth and Dan, Will came back and replaced a number of sections of the Gutter Dome with the slightly wider mesh Magna.  Water from heavy dew and light rain can more easily get through the Magna's surface and that appears to have taken care of the problem.  It's almost impossible to tell where one stops and the other begins except for the drips over the edge of the gutter.  No pine needles or debris get through either.
     This dripping was not a problem with our old system (which is no longer available) and we were very disappointed with the way this installation had turned out but impressed with Kieth, Dan & Will's willingness to correct it.  In the meantime I've changed their responsiveness and overall rating to A's thanks to their efforts.  I will say, however that it took numerous calls and quite a bit of time before they did come back (we are 2 hours away from their location but within their service area), so be persistent.
     All in all we are happy with the installation and still believe this is the best gutter guard system available.  I would not hesitate to use them if we were starting over again."