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Avatar for Metro Sewer and Plumbing
Metro Sewer and Plumbing
3.4(
29
)

Serving Varnell, GA and surrounding areas

In business since 1989

Free estimates

Emergency services offered

"DO NOT USE METRO PLUMBING. Three years ago we had a leak under our slab, so we called Metro. They came out and found the leak in the garage behind the water heater. They fixed the leak, but because they had to move the water heater to get to it, we had to buy a new one. We bought a commercial one because it's bigger, and we had to have it converted to residential. We bought a kit for that when we bought the water heater. Metro installed the water heater and converted it, and it kept tripping the breaker, so they sent a heating and air guy. We had to have our garage rewired to handle the higher voltage, which seems like something the guys at Metro should have known beforehand. After we got the wiring redone, Metro sent another guy to finish the install, and it took him A WHILE to complete the job. A few weeks ago we kept running out of hot water considerably sooner than we should have, so my husband looked online to see if he could figure out what was wrong. He determined that the thermostat was bad, so he bought and installed a new one, but in the process he also determined that the water heater was rewired incorrectly when it was converted three years ago by Metro. Swapping the thermostat didn't work, so my husband called an electrician to see what the next step might be. The electrician told him to drain the water heater and check the elements. Both were corroded, so my husband replaced them, but the top element still wouldn't work, and the bottom one was iffy. The electrician came out and confirmed that the water heater was wired incorrectly, as did our neighbor who used to be an electrician. The licensed electrician tried to test the wiring, and it blew not just a fuse or the breaker or the main but the transformer and knocked out our power and three of our neighbors' power (sorry, neighbors!) So we called Metro to come out and fix what they broke. They sent someone out, and my husband told him that according to his research and two electricians the water heater was rewired incorrectly, so the guy from Metro did a lot of trouble shooting and even called the manufacturer of the water heater (State). State told him that the rewiring was done incorrectly. They tried to charge us $700 for labor, parts, and one hour of time. They blamed us for blowing the transformer, but NONE OF THIS WOULD HAVE HAPPENED if they had wired it correctly three years ago. The element wouldn't have gone bad from faulty cycling and overuse, the thermostat wouldn't have gone bad for the same reason, and nothing would have blown if this had just been done right in the first place. Most of the people working there are really incredibly nice, but they don't have a clue what they're doing (which is probably why the guy who rewired the water heater took so long), and Metro charges entirely too much for that. They won't take accountability for their mistakes and are trying to blame us for them (and charge us!). Don't believe the  DO NOT USE METRO PLUMBING."
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