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"Efficiency"

"The owner is on the job and makes sure that his team is following the correct process."

"I just had my pool resurfaced by Millennium Pools with Pebblestone. Yan Larenas ((Project Manager) and Elmer Lopez (Superintendent) have been outstanding. They are both very nice, patient (especially since I?m a worrywart), knowledgeable, communicative, organized, and conscientious. At least one of them was here each day of the project to ensure that I was pleased and to personally take care of any items that may have been overlooked by the crews. They are rare individuals who care about their customers and have pride in the work done. I was informed every step of the way and there were no surprises. I have a gorgeous pool now and it went so smoothly, without stress due to Yan and Elmer. I can?t overemphasize how impressed I am with them and how happy I am with my new pool. Thank you so so so much! Norbert Juelich"

"If I could give this company a 6 out of 5 stars I would! They did a fantastic job overhauling my mother's deck, back patio, fencing, and front portico. All of the work was absolutely essential for safety and structural reasons, and I'm so glad I chose OSSA to do the work. My mother has Alzheimer's, which presented additional issues, but the entire crew was incredibly kind, respectful, and understanding of the unique challenges they faced. They were responsive and kept me aware of everything regarding the job along the way. My mother is so pleased, and I have the peace of mind that all of her outdoor space is safe, beautiful, and accessible. I will be hiring OSSA to do some work in my own home, as I look to make necessary improvements in the future. I've told everyone I know how how wonderful they are. 6 out of 5 stars!"

"Great job. Finished on-time and within budget."

"I submitted an estimate request through their website. Received a reply from Robert that they are "scheduling new construction into July", which was fine. Then he asked for "dimensions or approximate square footage" of the patio, which I provided, along with the pictures of the area. I also specifically mentioned the material (concrete): "I'd probably want a concrete leveled with the concrete slab that is already there". Robert replied: "Thank you for the clarification – that is very helpful" and states that they schedule estimates for 3 weeks away - no problem, I made an appointment between 10-11 AM. On the date of appointment Robert emails at 9:50 AM to tell me that appointment needs to be rescheduled due “Due to the expected weather today”. It was raining in the early morning, but stopped at the time of our appointment (mind you, I had other contractors keeping appointments in the rain). He offers to provide “ballpark costs for the patio you want and compare the paver vs. Flagstone cost”. Why would I want “ballpark” estimate after waiting for him to come for 3 weeks and also after I had made it clear that I wanted all concrete patio? I replied that I wanted to have the real estimate for all-concrete patio, which would require his visit. And then Robert drops the final bomb on me: “We unfortunately do not install concrete patios – only paver or Flagstone”. I understand they have more business than they can handle now and can be picky with the jobs they take on. My project, obviously, was not big enough for them, but they knew the scope of my project and still refused to even show up for an estimate. Everyone of their competitors that I contacted at least kept their appointments and had been professional."

"I didn't have a great experience with HAL Co. They take FOREVER to return calls/emails. The day they were scheduled to come replace my fence they no-showed and I had to call the office around 4 pm to find out they weren't coming because a job was running late. The rescheduled installation was a day I was in the office. The crew said the outlet in my back yard wasn't working, so they left without calling me or ringing the doorbell to ask about it (the circuit just needed to be reset, which my partner at home could have done). I didn't find out until several hours later when the office called to tell me the crew had left. The fence finally got installed, and a few days later a neighbor found nails in two of his tires. The crew claimed they performed a metal sweep of the area, but now the neighbor is trying to get me to replace his tires. Finally, the gate latch got damaged somehow, possibly in a storm that happened a few days after the fence install, and HAL wanted $130 to replace the latch. I bought a latch kit off Amazon for $30 and did it myself."

"Brandon was very easy to work with and got us all set up with an amazing new deck!"

"We recently hired Deck Builders, Inc (DBI) to build a new screened porch with a replacement deck and stairs and are very pleased with the results. The owner, Ricardo Anturiano, and the work crew- led by Ronald — were professional, courteous, and hard working. Ricardo was frequently on site and available to answer questions in person, by phone or text. We interviewed 4 different builders in our area before ultimately choosing DBI for several reasons: First, DBI was able to provide the TimberTech composite boards and railings we preferred; second, they offered the most reasonable pricing for our project; and third, we were impressed with their level of expertise and decades of experience. DBI completed our project within budget and the quality of their workmanship is outstanding. If you are looking for an honest, skilled builder, we highly recommend Deck Builders, Inc!"

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."