Get matched with top shower pan installers in Waltham, MA

"The owner Eric was very responsive. He came over to measure and give me a quote very quickly and was able to have the work done the next morning. Kyle and Charlie that did the work did a good job, were professional, did clean work. They did a good job helping me understand the process."

"Extremely satisfied with project from start to finish. In my opinion communication is always the key to all successful projects, DS General Services excelled in this area. All calls and questions were returned and addressed in a prompt response. Wellington DaSilva and his team were courteous, clean and professional. My wife and I are extremely happy with our new walk in shower and will definitely reach out to DS General Services for any future projects."

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"

"Drake Drywall did a great job helping us repair mold damage and shoddy construction from the previous owners. All interactions were positive, great communication, fair price, quality work. Will definitely work with them again."

"The initial build went reasonably well. We did find problems which they did come back and fix. I noticed a railing support that was cracked. I was told that I must of done it, that was that. The plugs that cover the screw holes in the stairs are falling out. I looked for some at Home Depot, but couldn't find the right color. I still had Chase's cell #, so I texted him and asked if he could send me some plugs, and I would do it myself. No response. Tried again the next day, still no response. I'm not surprised. Aging the build was decent, price was higher than most. Now that nearly 2 years have gone by, and customer service should be anticipated, nothing. Never again."

"Working with John and his team was an absolute pleasure. I truly can't speak highly enough of their professionalism and dedication. Kim’s communication about John and the rest of the team was also outstanding—clear, timely, and helpful throughout. John stood out for his flexibility and responsiveness, always ready to answer questions or consider suggestions. Fortunately, our project only encountered a few minor curveballs, all of which were handled smoothly and confidently. What impressed me most was John’s pride in his work. One day, he noticed a small detail that most wouldn’t have caught—but it bothered him enough to rebuild it until it was perfect. That kind of care and commitment is exactly what you want in someone working on your home."

"Lester and his team did a great job on our bathroom remodel. He is very detail oriented: the insides of the walls were just as neat and clean as the final finish of the walls, tile, and fixtures. And he was very easy to work with. We hand built a custom cabinet to replace the old bathroom closet. For many contractors, having a homeowner perform part of a remodel could have been difficult for them. Lester took it all in stride and adjusted his workflow to let us do our part. We are very pleased with the final result. We recommend American Bath Works highly and would hire them again in a minute."

"We had a terrific experience. John was very helpful and responsive and we highly recommend using them."

"They were a no show for an estimate appointment."