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"I will call this “The Good, The Bad and the Ugly review” as I am breaking this review into the 3 teams that we had – 2 very good and done quickly and 1 inferior with the most time spent at our house – thus the overall 3 star grade. The Good • Roofing Team – Grade: A. Efficient, good job, found virtually no nails or roofing materials on the ground • Gutters – Grade: A. One man crew but he knew what he was doing and provided good suggestions for modifying our water flow. The Bad • Siding & Window Team – Grade: C to D. Not sure how they were trained but they didn’t seem to understand some common construction basics. A few of the many examples – o They nailed the siding on wrong and had to start over. o They almost ripped the 120V electrical outlet off the house without turning off the breaker but it was the weekend and we happened to be in the garden and saw them. o Installed the dryer vent wrong twice – once painting it shut and the next time putting on a vent with a label on it saying “not for use with clothes dryers” due to the pre-installed screen. The Ugly • Siding & Window Team – Used caulk as touch up paint on LP Smartside (or just used the siding to clean off their dirty fingers?) – leaving random “chicken pox marks” all over new siding. Garage, driveway and all 4 sides of our house were filled with equipment and garbage for the length of the project. Not the crew to have if you have children or pets – they left old saw blades and other sharp objects around the garage entrance and the house. I didn’t expect a spotless home every night but I didn’t expect to be living with this much disarray with minimal clean up each night, even after asking the supervisor to improve pickup of at least garbage and sharp objects in the garage and the common walking paths. Nor did we expect to be spending our fall cleaning caulk off the “maintenance free” siding and re-painting it and installing our outside boxes correctly. I will give the owner credit for realizing that his siding and window crew did inferior work and giving us a discount on our bill. None-the-less, I am rating the services provided based on the quality of the work done."

"Celeste is getting us a new GAF roof. She was very knowledgeable but actually cared about getting this affordable for us . In this economy that really matters to us. Can't wait for the install"

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"All the work was on time and to satisfaction! The crew was kind and professional! I would definitely use this company again for all my home improvements!"

"They helped a lot with getting through insurance hassles and pushing to get the entire roof repair covered. Once everything got approved there were a couple scheduling conflicts on both sides. They did accommodate us on timing to not conflict with a toddlers nap schedule. There were a few small items left unfinished that took some time to get completed, but they did come out and address everything."

"We had all of our windows including a large bay window plus an outside door replaced. Our installer Ron does impeccable work and we were very impressed with his work ethic and knowledge. Everything looks beautiful. Great work for a great price."

"I highly recommend contacting Joe W for any home improvement needs. Our roof installation was a smooth process from start to finish! Our previous shingles ended being discontinued & Joe did a great job explaining the process and working with our insurance to ensure that we got the best possible replacement shingle. I love the color! What a huge improvement on our home!"

"They showed up a day early, and got the whole roof done in one day."

"It looks like the job was done well. We had some heat coils up on the roof and we asked them to reinstall them after they were finished. They did not do this, and I was disappointed with this. The flashing around the chimney also looks a little sloppy. Also, every time that I tried to call the home office, I could not get an answer. They were one of the lower bids that we received and they were able to quickly do the work. Although, I don't think they were very professional and I wasn't overly impressed."

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1. The company representative was very helpful in dealing with the insurance company, and in obtaining payment from the insurance company for the damage done by a recent hailstorm. The price I was quoted for the roofing job was within the insurance company's estimate, and the only additional cost was for add-ons that I requested. The crew showed up on time, had all the necessary materials delivered in a timely manner, and did a very nice job of installation. The owner, Steve Heinz, was very hands-on, and made sure I was satisfied with the work done by his crew. He was accommodating in handling the additional work I asked for, and replaced some discolored siding at no cost to me, as it detracted from the look of the work he did.  As I sold the home shortly after the work was done, I cannot comment on the long-term performance of the roof, but it looked perfect after it was finished and gave me no trouble during the time I remained in the house. I believe the new roof and the additional cosmetic work done by Start to Finish was instrumental in the subsequent sale of the property at full listing price. I was so satisfied with the work that I have had Start to Finish estimate another project for me; I would have hired them to do that job, but decided not to proceed with it as we chose to move to a different property instead. I would recommend this company, and have done so. 

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