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"Very fast and effective service."

"Oregon usa"

"Disgusted Customers Rick Fisher d.b.a. Before and After Home Improvement I am only giving a 1 star because I cannot go any lower. If you want professional and courteous service that also includes communication about delays and crew no shows, do not hire Rick Fisher and Before and After Home Improvement. My wife and I hired Rick Fisher and his company in the latter part of June 2018, to build a stamped concrete patio; a small composite deck; and a pergola with the electrical kit for the ceiling fan. The project finally began on August 7, 2018, and was completed around August 28, 2018. We paid Rick approximately $26,000 in 3 timely installments according to the contract. We exceeded our budget on this project because we were impressed with the pictures of Rick’s previous projects and his reviews. “Don’t believe the hype”. It all started with Rick not being able to obtain the county permit for the pergola due to his drawing which lacked specificity to the dimensions and materials used so the structure would be able to withstand strong winds. Rick advised me the permit office required him to hire an engineer which I would need to pay for him to subcontract to provide that information for his drawing to resubmit to the county permit office. Rick never mentioned this to us before we signed the contract, nor was it stipulated in the contract. Rick’s solution was pay for an engineer or don’t do the pergola. I took initiative to contact the permit office and speak with the manager to arrange a meeting with her and Rick. She was able to assist Rick and get the permit approved without the need for an engineer which would have been at my expense. During the course of this project, my wife and I spent entirely too much time, energy, and efforts addressing issues with Rick relative to his lack of responsiveness and doing the job he said he would. These issues were within his span of control and frankly he failed miserably. The materials are of a decent quality, which is why the pictures look great on the web, however; the customer service, commitment to doing the job right is a serious problem. Rick says he only does one job at a time and he will be on the job site everyday to ensure things are done to standard. This was simply not true. Rick has a lot of projects going on and he rarely came by our home. He was not responsive to my calls or text messages regarding his presence and multiple other issues that required communication. Rick told me the job was going fine because he saw the pictures of what was being done. I demanded that he come by my home to physically inspect the progress. He came by and some adjustments were required. Rick does not give you specific days or times when he will come by even when you are requesting a specific day or time. I had to send multiple text messages and calls to get him to do what he initially said he would do. The project was completed on August 28, 2018. On October 7, 2018, I contacted Rick regarding the rust on the staples holding down the electric cord on top of the pergola. Instead of utilizing galvanized staples or some material that does not rust as a result of inclement weather, his crew used regular staples to hold down the electric cord. Now I have rust running along the top of this expensive pergola that we paid Rick about $8,500 to build. The electrical kit was an additional $1,500 approximately. Rick has not come by my home to take care of this issue as of yet. We have a manufactures warranty on the material but nothing from Rick covering us on the workmanship of the project. On October 18, 2018, he sent someone allegedly from his crew to resolve the issue, however; the worker was not prepared to resolve the issue and was going to replace the staples with more of the same staples. Complete Nonsense! I advised Rick this was unacceptable. The deficiency would not take more than 2 hours to resolve, but Rick refuses to come out and take care of it. It’s such a small job, I cannot get another company to come out to do the repair because it’s not feasible. One reputable contractor said he cannot believe the company who did the work did not have the professional common courtesy to fix the problem. In addition to this, when Rick’s crew excavated the yard to lay the patio, they were supposed to leave a trench sufficient for water to flow into the storm drain. Now we have standing water in the yard when it rains. The yard had a trench before they began excavating and we had no issues with standing water. It’s going to cost me $1,000 to have this problem resolved. Perhaps it’s all in the name: Before and After Home Improvement. Beware, you will need repairs Before and After Home Improvement allegedly completes your project!"

"We are extremely pleased with our lovely patio which was built by Nelson almost a decade ago. From the start it was executed properly from a beautiful design, grading away from house, putting a sturdy, non-destructible base with layers of gravel and stone and then the beautiful papers. Nelson, a truly skilled mason and professional, was reliable, efficient and methodical in completing the project for us on time and within budget. The recent patio refurbishment refreshed the patio and made it look brand new again. I highly recommend AVEC."

"Had an upper and lower deck installed off of the back door. While getting estimates, Nick (Steadfast) was the only company to show up with trex samples. I live out of state and had tenants in the home and they worked on my preferred schedule. Took 5 days as promised. Easy to work with and very happy with the outcome."

"Thomas M was an excellent technician and did great work fixing all the basement windows around the house. These windows are difficult to find a replacement but he was able to repair and repaint them. The other technician was Pablo He worked on caulking all the windows around the house and he did some filling work on the garage sliding doors You did a good job, but Pablo left his trash around and didn’t pick up after himself so Thomas M and I did that on the third day. It took three days total, but it was two men for two days and one man for a 3/4 of a day actually. Although I’ll probably get charged for a full day, since it went past noon. The labor portion is the most expensive and a little higher than I initially anticipated. So, I was hoping for a quicker turnaround, but overall quality work was completed. I would highly recommend Thomas M as a technician to do future work. He’s very knowledgeable, friendly and does a great job. I would hire again but include more details in the contract language."

"From the initial planning to the final inspection, everything went smoothly and the work was done in a timely manner. The work crews were professional, and did a careful job on everything. I was surprised that there was more sealing and protection applied to the underlying structure than I anticipated, more than code requires, and the deck should last a long time."

"Every detail up front. Work professional and expertly done."

"Perfect, this crew went right to work and cleaned up the exterior area when finished."