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"The response to our review by North Woods roofing management insisted that we had uploaded pictures of the work that had not done by North Woods roofing.(NWR) Th project manager had when initially contacting me identified himself to represent North Woods roofing. He took pictures following his last visit to resolve the ongoing issue. Those pictures would reflect the work area of our home for comparison purposes. I have not been offered, for determination that they did in fact leave the work unresolved and without completing the work. North Woods roofing started the work, returned on numerous occasions. Finally denied they did not leave the project with the images I have taken, also I had sent to their office, and stated we hindered their attempt to complete the work. A leaking porch roof following rain and no repair to the wood at the base of the chimney is what we are left with. "

"Horrible experience. They did a bad job on the original install. I found a bunch of holes in my attic afterwards. I had to fight them to get it fixed. 8 patches on a brand new roof. Ridiculous. The repair team that showed up was unprepared and had to use my tools all day. Had to babysit these guys to make sure I got good work. Now, Phillip Martinez refuses to answer my calls when the situation still hasn’t been rectified. If you already bought a roof from this company I highly recommend getting in your attic and checking your decking. These people give new meaning to the word unethical."

"As per plan"

"My mother hired Comfort Cover Systems to replace the roof on her home in Sarasota after Hurricane Milton. While the roof replacement itself was completed, their workers caused significant damage to the lanai carport roof by walking on it, which resulted in buckling and structural issues. Instead of taking responsibility for their actions, the company has repeatedly tried to downplay the damage and shift the cost of repairs onto my mother, a senior citizen. Despite multiple follow-ups and visits from their representatives, their proposed "solution" is completely inadequate. They cut off protruding screws and offered to paint over the damage, but this does nothing to fix the underlying structural issues or the buckling they caused. To make matters worse, their response tried to blame the lanai’s condition on pre-existing wear and tear from the hurricane, even though the damage was clearly caused by their workers during installation. This attempt to avoid accountability is both insulting and unprofessional. When we informed them that we would withhold the final $12,000 payment until the damage was resolved, they responded with vague promises but no real action plan to repair the roof. They also made communication unnecessarily difficult by asking who the "decision-maker" was, despite being told multiple times that all correspondence would go through me and my mother. A reputable company would stand behind their work and resolve such issues promptly, but that has not been the case here. I strongly urge anyone considering Comfort Cover Systems Inc. to look elsewhere. If they damage your property, you can expect excuses, deflection, and an unwillingness to take responsibility. My family is now left with no choice but to escalate this matter to the Florida Department of Business and Professional Regulation and the Florida Roofing and Sheet Metal Contractors Association. Save yourself the frustration and find a company that values its customers and takes pride in doing the right thing."