Get matched with top small animal pest control pros in West Warren, MA

"I discovered a bat flying around in the attic on a Saturday afternoon. I reached out to Birch Hill and they responded immediately by text and email. As it wasn't an emergency, we scheduled a visit that Monday afternoon for Birch Hill to assess the situation. Birch Hill confirmed the bats and determined that they were probably getting in via a gap in the top of the roof. Birch Hill returned the next day and installed a Roof Guard product along the roof line to prevent access to the attic. They also installed a bat extraction tube for the bats to find their way out. They also recommended chimney caps on the top of our fireplace to prevent potential wildlife access. Additionally, they sealed various holes at the base of the siding of the house. Two weeks later, Birch Hill returned, checked out the attic, and removed the bat extraction tube on the roof, and put the finishing touches on sealing up the exit hole. SUCCESS. These guys are Pros and a pleasure to work with. "

"Came and took care of this issue in 30 minutes. Great service!"

"These guys are awesome, hands down. They came to my house quickly and did a full inspection and quote the same day. Started work two weeks later and rebuilt both of my crumbling chimneys beautifully. Nelson, Kevin, Segundo, and Carlos - you are all excellent!"

"Gentleman that came over was very nice. I showed him the Attic. He threw 4 or 5 Poison Pellets in the Attic That was it. I was charged. 175.00 No other effort was made to see where Mice were coming in. I could have purchased poison Pellets from Amazon For about 20.00. I felt that this was kinda of a tip off!! Mice returned in a couple months"

"Their service was excellent, they're very responsive and very accommodating, they have a credible reputation."

"Terminix was incapable of treating our rodent problem and has been dishonest in their dealings with me after agreeing to cancel my service and refund my money. My service was cancelled but I have yet to get a refund almost two months after being told I would. My wife and I got the exclusion service after hearing scurrying in our family room. We planned to be customers of Terminix for years and wanted a partner to protect our home since we live in a wooden area. In the months after signing our agreement in late June 2019, and paying the year in full, Terminix failed in doing anything to remedy the problem. They never caught a rodent or even officially diagnosed the problem. The scurrying in the family room got worse over time. I was very clear in describing where we were hearing the noises, yet the technician never set traps or showed any interest in the room where we actually had the problem. Traps were set in the basement and attic and they didn’t catch anything over the weeks and months they were set. Instead of changing course and trying something new the plan never changed. It got to the point where Terminix would show up for a follow-up, go into the attic for a couple minutes to check the traps (again nothing was ever caught), and then leave saying that we need to schedule another follow-up in a couple weeks and repeat this mindless and ineffective process. It was clear that the technician was not interested in doing the work to remedy the problem. We also had a couple experiences where the technician never showed up to a scheduled appointment. I lost faith in Terminix and spoke with Allan and Mark from the Worcester branch about the poor service. I was especially concerned about the fact that the problem was seemingly getting worse and the potentially health risks that could be posed to my pregnant wife. Mark agreed to cancel our service and issue us a refund when we spoke on 11/2/20. Allan called me the next day to confirm that our service would be cancelled, and we’d get a full refund, yet he wasn’t clear on the timeline. We got notice that our service was cancelled on 11/12/20. We have yet to receive a refund and multiple attempts to reach Mark and Allan for a status update were unsuccessful both through direct calls and multiple inquiries through customer service. We’re at the point now where we have to file a business complaint through the attorney general’s office. We ended up hiring a local pest removal company shortly after cutting ties with Terminix. There was an area outside in the back corner of the family room where mice could climb up and get into the soffits – Terminix never properly sealed the outside (I have pictures of what they did) or bothered to recheck even though this is where we were hearing the activity. The new company properly sealed the outside and wired traps in the soffit. Multiple mice were caught in the soffit traps over the next few days. Within a week the scurrying in the family room was completely gone. The fact that a new company was able to treat our problem so quickly speaks volumes to the completely ineffective service we got from Terminix – they didn’t live up to their end of the contract and now won’t return my calls regarding the status of my refund."