Get matched with top chimney cap installers and replacers in West Warwick, RI

"We hired Rich in the beginning of May to put in a patio in our backyard. He wrote up the contract promising the patio would be in before the fourth of July. That deadline came and went and no patio. We were promised several additional deadlines and that work would be done with no results. He claimed because he had to fire several people and finding help was difficult that it was putting him behind. Meanwhile when I met up with him, he showed me pictures of other patio projects he had accomplished instead of ours. The final part of this review is Rich promised to send a refund from Riverhead Supply that he had received in error to us which has, to no surprise, not materialized. I do not recommend hiring him."

"Awesome job! I had hired a different company (Shamrock) because they were cheap, but the wanted to upsell a bunch of stuff not even needed. A-Tec didn’t do that at all! They were respectful, professional, and did exactly as was asked! Will definitely use them again! Just goes to show you get what you pay for! I’m glad I found them!"

"Jose went above and beyond. I am very impressed with his commitment to perfection which I appreciate. I highly recommend him"

"I gave the company a deposit in April of 2021 to paint two sides of my house in 2021. They did not do it and kept giving me excuses. I finally asked to have my deposit returned and as of this date (3/22/22) they have not returned my deposit. Now I have to take further action. These people are not honorable. I gave a one star because there was no ZERO to give."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."