Siding Repair Systems St. Louis, Inc.
Angi Approved
In business since 1991
Free estimates
"Just donâ t! Itâ s unfortunate and upsetting that things have gotten to this point but their presentation of being caring, professional and ethical is a façade (ironic right for a siding company). The sales portion of the process was fine. Their cost was on-par. Jim (sales) seemed decent. He was personable and seemed to care, but in retrospect his talk of having a near death experience that change him and all his religious talk was likely just a phony tactic to win ones trust. The first project was replacing the siding on the front side of my house. I bought a 40 year old home with original masonite siding so I selected to replace it with Hardie board (masonite has been discontinued) and these guys are authorized Hardie Installers. There were several problems on the jump that I overlooked. (A) They use third party contractors that they donâ t tell you about (it may be in the fine print). (B) Eugene (the â foremanâ ) wasnâ t present when the work started, despite being told otherwise. I had water damage that had actually leaked inside the house so I was having simultaneous internal work done as well and thankfully my general contractor was around for much of the siding work. The main area with the water damage revealed black mold of the plywood within the wall and large holes in the plywood from rot. My contractor noted it from the inside when he opened up the drywall. I contacted Eugene who finally showed up to witness the issue from the inside. He then removed several external boards and confirmed that the mold and holes. They had to undo quite a bit of work for my contractor to replace all the rotten plywood before completing the siding. They also got the finish wrong on the siding - I picked smooth, they put on textured. They got the color wrong on the breezeway - original was white (like an accent wall), they painted it the same color as the rest of the home. I have the contract, emails and photographs of my home to prove everything Iâ m saying and will enter them as evidence when called for. They broke an exterior decorative post and sign that was caught on camera that they did ultimately pay for. I had to send multiple emails and make multiple phone calls to Jim, Eugene and Mike (the owner?) to get any of the above issues addressed. About a year after the front siding replacement was completed I contacted them again to replace all the windows on my home. I made a point to ask that Eugene be present to monitor the work but once they started I never saw him again. Again they use third party contractors for this as well. When I asked Eugene why he wasnâ t present to oversee the work he told me that the subcontractors know more about the window replacement then he does so there is no need/value in his presence. I had to have them come back after the work was completed to re-caulk many of the windows. They cut a major electrical line in the wall which if my wife hadnâ t been home to witness the power loss who knows if it would have been recognized or addressed. Itâ s been about a year since the window replacement was completed. Iâ ve been trying for 6 months however to get them to come back to address some suspected condensation Iâ ve noted on several windows. I also have a broken screen that needs replaced. Iâ ve messaged multiple times with the secretary, Jim, Eugene and Mike. Mike has only chimed in recently since Iâ ve threatened other action. I generally only leave 5 star comments as I donâ t want to hurt anyoneâ s business and ability to support their family. When ignored and taken advantage after multiple attempt to communicate and provide reasonable restitution well then Iâ m going to speak up. Iâ ve reported them to the BBB and Iâ m initiating further action. I warn you to stay away from these people if you value your home, your time and your money."
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