Get matched with top foundation drainage installers and replacers in Williamstown, NJ

"Josh, the representative from Basement Gurus was outstanding! We had experienced a water issue in our finished basement. Josh thoroughly examined the interior and exterior of the home and determined that the leak might be plumbing related. Josh could have very easily exploited our ignorance and suggested a solution purely beneficial to his company that may not have addressed the underlying cause of the problem. Instead, he demonstrated his integrity by realistically assessing the situation even if it would jeopardize the sale. This is commendable particularly in this era where cutthroat business practices are commonplace. I highly recommend Basement Gurus. They are fortunate to have an employee like Josh who exhibits concern for the customer at such a high level. "

"Dry Tech Waterproofing Solutions Not a stand up company. So much promise. The people were friendly, they got it done fast. At the time of write up, i told them the basement gets feet of water per day. I need a GOD level solution. Two sump wells were put in with a battery backup. The pumps ultimately failed due to a breaker tripping because they put two 10 amp pumps on a single circuit. The basement flooded since no one is actively living there to hear the backup pump kick on. This in turn fried the battery backup and the electrical components that were installed knee high. I try to leverage their warranty, and they wanted 300 dollars to replace a marine grade battery that got destroyed because the basement flooded and the backup wasn't waterproof. It isn't even water resistant. Its a plastic box that doesn't seal. Absolute garbage materials. The story changed from its the cost of the battery, to its the cost of the labor to fix what their warranty should have covered: A sub par in"

"Working with Just Dry Basements was best described as no-nonsense, fast, and high-quality. In a highly-charged emotional situation like a basement flooding - it is easy to just pick someone to do the work out of desperation. I was lucky enough to work with JDB, who not only rapidly assessed, made a plan together on how we would approach the job, and accommodated a difficult situation where the basement was mostly finished, and they had to carefully deconstruct some of the walls to put in the proper mitigation. A year plus later and a LOT of rain past, the work truly stands the test of time and whatever the elements can throw at it. I have since worked with JDB on other projects, and not just because of the quality of work, but also their fair pricing, friendly and predictable communication, as well as standing behind their work 100%."

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "