Get matched with top smart home system install or service pros in Wilson, NC

"Work to be done"

"They are fine. Their price is very good and the hardware is holding up very well."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Glad it's easy for some with no experience and I could save money along the way."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"They have excellent service"

"They installed a camera and security system for me. The security system mostly works- though there'd been some weirdness here and there, but they are very slow at responding to help with system configuration issues. The install also took ~2x the time it should have due to poor planning on their part. The real issue are the cameras - poorly, incorrectly installed, and a sloppy job at that. I made my displeasure known - they are useless when it rains or snows - and they refuse to do anything about it. Add to that a 2x markup on end-of-life equipment, and I'm out. I'll end up replacing them myself and redoing the install job when the weather gets nicer. Long story short: when my monitoring agreement is up, I will move my business to another (DMP) integrator."

"The install was fine, however one of the devices was defective and failed 3 months of use. The first customer service representative stated a replacement would be mailed out immediately. Did not happen. The next two reps stated that it had to come from a warehouse and could take up to two weeks to arrive. They were unapologetic and all gave conflicting information. I paid for a defective device and they had no way of expediting a replacement. We previously used ADT and never had these kinds of issues. I got drawn in by the slick tv ads but the customer service after the fact is very poor. Considering going back to ADT."

"Before you put a deposit down for garage doors, make sure you are ready to wait over 6 months to call and find out they don't have them only to be told they are ready to be picked up. Then wait another 3 months to call and get the same story. Then call another week later and get told they are picking them up and will put in the next week. Then call them and find out they are ready to be picked up. They don't call you. You have to call them to find out whats going on. They have put us In a bind. They told us 120 days out. We are so far in that we can't go somewhere else because the price of doors have increased dramatically. We are seeking legal assistance at this point for either our doors to be installed or them to pay the difference in additional cost for having to use someone else plus attorney fees."

We are an honest and thriving Custom Audio/Video Company. We aren't like other AV companies, here one day, gone another. We have been in business for over 10 years. We design, install, and service everything we sell. Call us today for a free consultation. We look forward to working with you!