Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Winooski, VT

"They did excellent work and the problem has been resolved"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

We are locally owned and operated and have been in business for 10 years. We serve small residential to high end businesses throughout northern VT doing general lawn care to customized landscaping projects. We have a number of different crews specializing in mowing, mulching, clean ups, gardening and plants, as well as snow removal.

"Professional help, with great attitude."

"This was the most money we have ever paid anyone to do anything...ever. The Sheridans had our trust throughout the entire process. They gave an affordable quote and did awesome work. They cleaned up during each stage of the project and always communicated well with me about timing and issues that came up. Our garage dimensions were awkward and not a perfect rectangle by any means - these guys had to craft a kit of workarounds for irregular shapes and curves. Todd and Luke are good human beings with positive attitudes, and care about their integrity and their work. I hope to use them in the future."

Small sole proprietor contracting firm with established credentials and plenty of references available. Look at our website at http://artisanbuildersvt.com

The Green Side's mission is to provide superior lawn care service to our customers that will benefit their households and communities by using environmentally friendly equipment and practices. We do this by using all battery-powered or hand equipment so there is NO GAS, NO OIL, NO NOISE, AND NO AIR POLLUTION EMITTED while we service properties. The Green Side uses all-natural or organic products for mulches and fertilizers. We are fully insured and offer free estimates.

Moving and Hauling.

Master Gardener/Landscaper practicing organic gardening. My customers receive my full attention and communicate directly with me. Design and Garden planning, Consultations, Installation, Maintenance, Full Insurance.