Get matched with top smart home system install or service pros in Winterset, IA

"They are fine. Their price is very good and the hardware is holding up very well."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"This company is a fraud and will steal your money from your account and not provide any services! Ask me how I know? Because I am a living witness I informed them the system was not working and it was blacked out and service was not needed anymore. Yet they continued to withdrawal money from my account. I hope the money they have taken from a single mother striving to provide for her kids was useful and given to someone who has less than what I have at this moment. Who just takes from people and sleeps good at night this company? Run far away do not engage in their services it’s BS! Laura was the customer service agent who giggled as I told her how inhumane they were and has been very unhelpful throughout this process. Money was paid but I did not get any services for months they have taken my money."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"Last night, our furnace stopped working and we woke up to 56° indoor temp and dropping. To complicate matters, our household is currently sick with COVID and we were unable to have a technician enter our home because of this. After speaking with Jackie (the appointment secretary), I received a call back from the manager, George. George was very kind and explained why they couldn't send a technician out (completely understandable). He then continued to offer to walk me through things to check to identify and possibly solve the problem. I stayed on the phone with him while he walked me through trying a few different things, and by the end of the 25ish minute phone call I had a working furnace again. I am so beyond grateful for the above and beyond service George and his company supplied to me today. Because of him, we have a warm home to recover in. Thank you, George."

"They have excellent service"

Astra Security is an Iowa based, veteran owned company providing professional installation of affordable residential & business security systems and home automation. We only work with state-of-the-art digital equipment and of course our systems include a 24/7 alarm monitoring service.

"I was charged $69 for a marketing pitch I did not want. They wanted an additional $200 on top of that to simply install a ceiling light (that was the minimum; I was also given a $16,000 option). Obviously, I found a reasonably priced service to do the actual install after I spent unnecessary time and money with Integra. Please learn from my expensive mistake and hire someone else from the start."

"The work was done well and in a little over an hour. However, the price was $750, and I paid it only because I was short on time and didn't have an advance estimate. The material cost of the service could not have been more than a $100--I checked--so I paid $650 for labor and overhead. That's far too much, but I had my back to a wall. The reason it was so expensive is because they charge based on a flat fee, e.g., $150 a GFCI breaker, which is already high, but most mundane tasks don't take very much time and such a breaker shouldn't cost more than $30 retail. There is absolutely no excuse for those prices; it's price-gouging."

"Customer service is non-existant."