Get matched with top plumbing installers for a remodel or addition in Yelm, WA

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

Roto-Rooter is a fully licensed and insured plumbing company providing 24/7 plumbing services, drain cleaning, and water damage cleanup. More people depend on Roto-Rooter than any other plumbing company in North America.

"Prompt, professional service. Gave me an honest appraisal of the condition of the system and guided me on needed repairs. True pro."

"It was great!! The technician was professional and personable. He included me every step of the way to be sure it was the way I ordered it and wanted it. I had to reschedule some days and they worked with me to stay close to the original time frame. From the sales rep to the home office to the technician was a great experience. I would recommend them to anyone!!"

"as advertised"

"Charged: $746... I used this business to get an outdoor faucet put in the front yard. They did not arrive on time for the appointment firstly. Secondarily they broke my drive way light (pictures attached) . In addition they did not finish the job and left at around 4 pm stating that union rules required them to leave. This would not have been a problem if they arrived on time for the appointment. They also left a hole with a pipe sticking out of the ground.(which is still there) pictures attached. I called them after I realized the light had been broken they gave me grief about it and finally too $200 off the cost... granted they charged $700 for a job that was not complete and a broken light with a hole left in the ground???? This from a highly recommended business.... doesn't seem right to me! Finally, the manager came back to my residence around 3 weeks after the initial appointment... now stating they would have to call 888 and do a bunch more digging and left saying I would recieve a qoute for the additional work. I still as of today have not recieved a bid for the additional faucet installation... realize there is still a hole in my yard with a pipe sticking out... no qoute... I would hope that a business with such a reputation would just come out and install the additional faucet and fill the hole free of charge at this point. This has been quite an ordeal. I would be very wary of using this company as they do not follow through nor make things right when a mistake has occured."

"Simon came on time. As soon as he walked up to my front yard. He pointed out a wet spot on my lawn right by the drive way. He used his machine to listen to the ground and determined the leaking spot and marked on the ground. The whole process is less than an hour."

"Excellent. I waited a few months to observe how the re-caulking has held up, and the results have been superb. Great job color matching."

"He has been great and always been on-time and helpful. I have found his pricing to be very reasonable."

"We needed a company who had the knowledge and skill to handle this project. We also needed professional advice on product and types of fabrication options. We interviewed several potential providers. There was no comparison between Orca and everyone else. Orca did everything agreed upon and all was done perfectly. The team was professional, courteous, and timely. The fabrication work was just beautifully done with exceptional skill. From the owner, to the office staff, to the installation crew, every single Orca person was great to work with - knowledgeable, helpful, and skilled. Orca is our only choice for this type of work in the future."