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"Shelly and her team was AMAZING! She showed up and gave us a one hour free consultation, helping us choose flooring and tiles for the bathroom - they came out so elegant, I wouldnâ t have picked anything remotely close as beautiful! Shelly really brought on a valuable addition to our bathroom renovation project - her great taste - on top of her teamâ s excellent craft, all the finishing touches and all done within reasonable amount of time! We also were quoted for a flat fee, all materials and labor included. But in the end we had asked Shellyâ s team to complete a few additional tasks, such as putting on door knobs and installing a ceiling fan, adding a towel bar and framing small tiles around a cabinet - she didnâ t even charge us for an extra day of work!! We were truly grateful. If you hired her company youâ ll be delighted with the experience and very pleased with the result!"

"They were professional and easy to work with. They will do anything you ask them to do."

"Weâ ve worked with Danny several times over the years, and the work is always impeccable. For our most recent bathroom remodel, they managed to exceed my already high expectations of them. It came out absolutely beautiful. And the team is always so professional and meticulous in their work - such a talented group. Thank you so much for elevating this space beyond what I imagined for it!"

"Silvio did an amazing job with the kitchen counter . It looks stunning ! And the materials are gorgeous, as well as the craftsmanship. He was also very quick on turnaround, and was always responsive and courteous. I will definitely hire him again for my bathrooms ‘"

"I couldn't be happier with the incredible work Westbrook Contracting, LLC did on our new deck! From the first consultation to the final nail, the team was professional, punctual, and truly skilled. They helped us design a space that perfectly fits our lifestyle, blending functionality with beautiful craftsmanship. The attention to detail was impeccable—every board is aligned perfectly, and the finish work is top-notch. We’ve already gotten so many compliments from neighbors, and our new porch has quickly become our favorite spot to unwind in the evenings. If you're considering adding or upgrading a deck or porch, don’t think twice—Westbrook Contracting is the way to go. Quality work, great people, and results that truly speak for themselves!"

"First meeting went very smoothly so far had a great experience with Jason Now will be working with Don the project manager."

"Really enjoyed working with Ronan and his crew. They communicated early and often, answered all of our questions patiently, and did excellent work."

"Gene and his crew did a great job on a difficult project. The house is over 100 years old and had been renovated several times in the past. Gene’s strength is to work collaboratively with his client to ensure the project meets the customer’s expectation. This project changed a couple of times based on what we found during demolition. Gene provided options and was always upfront about the cost of each option. We set out a schedule and the crew showed up on time for the day and on schedule for the week. I am very happy with the work."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."