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"The installers did a great job. They overcame some problems that were left by the original installer. Once done, they cleaned up the area nicely."

"Fabulous. I had cabinets installed in mudroom and they look great! Very friendly, courteous, knowledgeable. They returned my call in a timely manner, came out and looked at the space and have me a great price and start date. Highly recommend."

We take great pride in our experience, expertise, quality and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.

"The work done was high-quality and finished quickly. When I initially spoke with Tom to make the appointment he was willing and able to come out that weekend, but due to my own scheduling conflicts we made the appointment for the following Saturday. He called the night before to confirm when he'd arrive and he showed up exactly when he said he would. I was impressed with the speed with which he and his partner finished the job and the quality of the new surface. It looks great! He also answered my questions very honestly and left me with an info sheet on how to take care of the new surface. I would highly recommend Tom's services. He is a courteous and efficient businessman."

"I found this company on Angie's list and they had pretty good reviews so I gave them a call for a free estimate on carpet for our new addition. Rob showed up as scheduled and was very personable and easy to like. He brought quite a few samples and on 11/25/13 I went ahead and contracted for carpeting and paid 1/2 down in cash. I got a discount for Angie's list, but only by paying cash, he said he could not give a discount if I used a credit card. The carpet was not in stock and it was noted on the contract that install would not be for 7-10 working days. On 12/12/13, Rob was here with the carpeting which was quite heavy commercial grade, very difficult to install with one person doing all the work. He persevered to finish the installation and left about 9:30 PM that night. He did not have anything for a receipt and no paperwork on the warranty on the carpet, but said he would forward it to me. No problems so far.....
Over the last 3 months I have spoken with Rob 2 or 3 times regarding the warranty information AND about purchasing more carpet for an adjoining bedroom. He did come over and measure, gave me a rough estimate and left two sample boards, saying he would return the next week. We also discussed a problem area on the installation (a step up in the bathroom that has staples showing) he said he would take care of it when they installed the bedroom carpet. About 3 weeks later he called and said he couldn't remember where we left off, I refreshed his memory and he said he would be over today 3/28/14, and possibly bring more carpet samples. In the meantime, he would e-mail me the warranty info.  He showed up, but didn't bring any more samples. I asked if I could possibly come to their showroom and he said they didn't have one. I said I never got the warranty emailed to me, he said he was sorry he forgot, but would email it from my driveway before he left. That was 2 hours ago and I haven't received anything so far. I honestly think the only reason he came here today was to get his sample boards back.
If I have any problems with the carpet, I have no idea who manufactured it or who the distributor is, the only contact I have is Lake Carpet & Flooring and my relationship with them is strained at best. Bottom line is, customer service after the sale is not good....no warranty info....never mentioned the problem area in the bathroom...didn't seem interested in any further business with me.

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"Excellent job cleaning. Courteous and professional. Exceeded our expectations. Only one guy - we had to move the furniture, but that was ok.
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"We originally did a report on this company when the work was performed. We rated this company all A's. About 6 months after the install, we noticed that a tile was cracked but we did not do anything about it. A year after the install, we called Tip Top Tile back to the house because we notice there were about 10 tiles cracked. He came to the house and very quickly indicated that it was not an installation problem that it was a problem with our tiles. He indicated that they were poor quality. He also stated that there was nothing more he could do. Bob never informed us when he was installing the tiles that they were of poor quality. Actually, he said they were average quality. If he would have indicated that they were poor quality, I would have purchased new tiles. Bob also never made us sign anything indicating that the tiles were poor quality and that he was not responsible if there was a problem down the road. Here we are three and a half years later and approximately 30 - 40 percent of our tiles are cracked.There are jagged edges and we have cut ourselves while cleaning the floor. It is very dangerous and the floor has to be replaced. We contacted other installers and each installer indicated Bob did a poor job because he did not put thin set down before he put the cement board down. Bob cut corners and we are now paying for it. The floor is still shifting due to the heating and cooling and the tiles are cracking. Average price to have my floor ripped up and a new floor installed is approximately 8,000 to 10,000. We contacted an attorney and discussed the case with him. The attorney agreed that corners were cut and that it was the fault of the installer. The only problem is that we only had two years to seek legal action and we were to late. If you use Tip Top Tile, please beware. We will not use him again."

"Completed the work well. The wallpaper removal took longer than expected but overall a very nice job.
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"I was a little concerned about things going smoothly. I had emailed the project manager my list with photos, as I need to get some questions answered in advance of the visit. I had to make a few calls to get answers. But I figured if I could get the high priority items done it would still be worth it, especially for the price (an Angie's List special deal - 8 hours for $299). Colin arrived on time and diligently worked through the list. He was personable, answered questions and offered advice. Some of the things he did: planed 3 sticky doors, repaired a steel door where the layers were separating, repaired a gate opening and changed out the hardware, installed a light fixture, changed a lawn mower blade, replaced weatherstripping on garage door, re-caulked two sinks, installed a wall coat rack, several hooks and a towel bar and replaced blinds."

"We are absolutely delighted with the end result, and the entire process was a pleasure.  We cannot say enough about Danny Siders, the owner and craftsman,  We found him very easy to relate to, flexible, and extremely knowledgable and skilled.  He is very creative and provided much appreciated guidance throughout the process, but never imposed his ideas on us.  We were surprised to find that we had access to a working kitchen with the exception of 1 or 2 days.  This was very different than most people's experience with other contractors as he took the extra trouble of installing a temporary sink and countertop.  We give him our highest recommendation!
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