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"Since we have had ice dam damage during two major snow storms over the past 10 years, our roof was 16 years old, and are planning to sell our house in 2019, we asked Power to assess the roof condition and give us an estimate for replacement. The salesman did a thorough inspection and pointed out several instances of wear and damage to both the roof and fascia boards. Although he spent much too long going over the Power products and the procedures (till too late at night), we were impressed by Power's multi-faceted approach to preventing ice dams and other water damage. What sold us on doing the roof now, however, before selling the house, was the salesman's assurance that the warranty was backed by a national company and transferable to the new owners. Since we have Gutter Shield gutter guards, he said that we'd need to have those removed by the Gutter Shield installer before the roof was done and then replaced afterwards. He did not tell us (and perhaps did not know), that replacing the fascia required removing the gutters and that they would need to be replaced exactly as before in order for the gutter guards to fit. This turned out to be a major problem. When the pre-install inspection manager came to go over the procedures and schedule the work, he told us that the gutters would have to be removed and there would be an additional charge to reinstall them. Because of the misunderstanding, he waived the re-installation charge---but apparently also did not know about the problem of re-installing the gutter guards onto gutters that were no longer exactly in the same place. Power sends a large crew, so the roofing job is normally completed in one day. We had some rain, so it took two days, which was not a problem and the roofing part of the job seems to have been done quite well. The supervisor of the roofing crew was super helpful and kept us abreast of everything they were doing. The fascia and gutter crew, however, had no obvious supervisor and did not communicate with either us or the roofing supervisor. Moreover, they used our vinyl deck railing to support a ladder (unnecessarily in our view) and damaged the railing, and they remounted the front gutter with too steep an incline (by a factor of two or more). Power sends a quality assurance manager after completion of the job to make sure everything is in order, provide the warranty information and collect the payment. When we read the warranty we discovered that Power's labor warranty is not transferable, contrary to what the salesman had told us. (The GAF shingle warranty is transferable, but that's true with any roofing company.) Since this was the decisive feature that led us to contract with Power, we raised objections. The quality assurance manager called the regional project manager, who prepared an addendum extending the labor warranty to the next owners. He also offered to pay the cost of having the Gutter Shield installer rehang the gutters with a correct incline. The pre-install inspection manager suggested that Mr Clean MagicEraser could be used to polish up the damaged railing (which we have successfully done) . Overall we were pleased with the company's thoroughness, quality of product, and communications. We would rate the work an 'A' except for the untruthful statements of the salesman and the poor communication and sloppiness of the fascia crew. We did not receive other quotes for the work, so we suspect that Power's was on the high side, though not too much out of line compared with what we paid in 2002. If the Power roofing system prevents future ice dams, any extra cost will be well worth it."

"Very easy to contact, we discussed what was needed. Estimate was performed using aerial (satellite?) photos, and was in line with other estimates. He used Timberline shingles, and gave us a broad selection of types and colors. We arranged a date, and he communicated promptly about what was needed. Materials were delivered on Thursday and roof was completely removed and replaced in one day on Saturday. Joe was there all day, and helped install the trickiest portion of the roof. He took videos so we could see the work, including wood replacement where needed and inspect the final job. Cleanup was excellent."

"Leo and Ricardo showed up to look at the job on time and they were very professional. They evaluated all the troubled spots and took pictures. They provided a comprehensive quote within a day or two complete with the photos they had taken. I had a few questions on the quote which May in the office tried to answer. Once she was unable to answer some of these questions she had Leo and Ricardo call me. May is very easy to get in touch with but Leo and Ricardo are a little more difficult to reach since they are out in the field all day. Once I approved the quote the were at the house the next day to erect scaffolding. They also were expecting a deposit from me which was never made clear so there was a little confusion there. Our house was built in 1884 so after they started work they discovered the roof was in worse shape then they originally anticipated. They were quick to send photos of the condition of the roof but I was never given a firm price as to what the additional costs would be. They completed work in 3-4 days and clean up was done professionally. The additional work they needed to do was significant and I was never fully made aware of what this was until I received the final bill. I trusted Farina that the price Farina billed me on the additional work was fair. This is based on the other quotes I received from other roofers-all of which seemed either too simplistic of a fix or far too comprehensive and expensive considering the size of the leaks."

"I called NMTI regarding a leaky roof. They not only answered my call (at least 6 other roofers didnt pick up or return a call), but they came out on two days later to give me a quote. Ramon came to my house and was the consummate professional. He explained the options to me and was very honest with his quote. He basically said the job would only require 1 man for a couple hours of work so it would be their minimum charge. He offered to have someone come out on Monday (2 days later). It was delayed one day because of rain, but the work was completed by 9am on Tuesday. I also had the pleasure of speaking with Juan regarding an entire roof replacement. I know it is necessary, it wasnt something they tried to push on me. Juan came out this morning and measured my roof and provided me with a quick, detailed, and very fairly priced quote. Not only would I recommend NMTI for their service, I'd also recommend them because they are good and honest people that have treated my wife and I with the utmost respect."

"LCT did an excellent job. They arrived right on time and had a large number of roofers--7-8 men. They worked quickly and carefully, draping the entire house and making an effort to watch out for plants (though some damage to them is inevitable). James, the salesman, recommended that we install plywood over the entire roof in order to be sure to get all the warranties on our Certainteed shingles. He showed me where they require less than a certain size maximum opening between roofing boards, and also showed me the many places in our attic where there were spaces larger than allowed. That added about $2400 to our quote, but seems like a good investment. They stripped the old roof, installed the plywood carefully over every roofing surface, shingled and cleaned up in one work day. They returned the next day to install a flat rubber roof on our porch, also very well done. While all their work was excellent, we were a bit concerned that many of the laborers traveled in the back of their vans--which had no seats or seatbelts. Nonetheless, the workers reported liking working for this company, and that they were well-treated. Luis, the owner, called us soon after to see if we were happy with the work. Nice work, LCT!"

"They did an awesome job! The roof looks GREAT! Plus the people are very professional and friendly. There will be no other company doing my projects but BBS General Construction Inc. from now on!"

"The attention to the customer, the explanation of what the work involves and the work plan, and the response to customer followup questions, is excellent. I cannot rate the work quality, since I know nothing about assessing roofing repairs, which also impacts any judgment about value for money as related to quality. But, this company is *very* expensive as compared to others in competition. Providers who charge a lot always claim it is due to superior quality, that is, the quality justifies the price, but laypeople cannot tell if that is accurate and justified or not. For us, this company was too expensive to hire for the remaining work."