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"The initial build went reasonably well. We did find problems which they did come back and fix. I noticed a railing support that was cracked. I was told that I must of done it, that was that. The plugs that cover the screw holes in the stairs are falling out. I looked for some at Home Depot, but couldn't find the right color. I still had Chase's cell #, so I texted him and asked if he could send me some plugs, and I would do it myself. No response. Tried again the next day, still no response. I'm not surprised. Aging the build was decent, price was higher than most. Now that nearly 2 years have gone by, and customer service should be anticipated, nothing. Never again."

"Harold & his crew, Charlie & Mike were awesome. Came to work on time. They listened to my wants & needs and came up with a plan that worked. Communicated with us through out the process. Their attention to detail was incredible. They went above & beyond their job description. I would highly recommend them on any renovations, they are very talented skilled laborers. It was a pleasure doing business with this company."

"We had the need to renovate/remodel our Master Bathroom, 1st floor bathroom, and our kitchen. We started interviewing prospective contractors, which in its own is a challenging experience. Some people acted like they wanted the job, others postponed appointments or cancelled all together. Bob Ayotte came to our home, sat down with my wife and I and listened to what we wanted, or at least what we thought we wanted at that point. He offered some ideas and concepts, but deferred to our vision. He took the time to visit each room, the spaces below them, the spaces above them, the wiring, the plumbing, the ventilation, etc. with an attention to detail. He asked lots of questions, took in my answers and my wife’s answers, which at times opened our eyes because our answers didn’t always match. There was never a sales approach, just a consultative approach. By the time he left, I said to my wife, “If his price is in the ballpark, and his communication and follow up on the proposal is professional, we have found our contractor.” Indeed, the price was in the right range, and the communication and follow up could not have been more professional. Bob delivered everything when he said that he would. He took the time to walk us through the proposal and answer a great number of questions. We came to agreement and decided to move forward. My experience with people who own their own companies is that I run into many people who are either “artists”: people who gifted in their craft who fail at running the business aspect including communication, or “business people” who are great at running the business, but fail at the art of their craft. Bob was so good at the business aspect, that I legitimately worried about his ability to deliver on the art. If you share that concern, or my view on artists vs business people, let me assure you that Bob is both. We tackled the master bath first, as a separate project. Everything went exactly according to schedule. We met with Bob’s tile subcontractor, Brian at Nashua Tile Center. We picked out what we wanted, and awaited his estimate. My wife chose some very nice tile, and we ended up $900 over our expected budget…$900 over Bob’s original estimate. Over the course of the remainder of the projects, this would be the only cost over-run which was not due to us adding some new scope of work, like deciding on a bench for the shower, or for a glass shower door instead of the original shower curtain concept. We more than made up for that budget over-run in credits that came back to us in other areas, including being under budget on tile for our kitchen and 1st floor bath (which of course, allowed us to add more scope to the job anyhow). All in all, aside for things that we CHOSE to add to the project, we were roughly $200 over budget for all three rooms: Master Bath, 1st Floor Bath, and Kitchen combined! The Master Bath Project from start to end took 4 weeks, just as Bob had outlined for us. It was delivered on time, and within budget. Further, his sub-contractors for tile, electrical, plumbing, plaster, painting and floor refinishing treated our home with great respect throughout the process, always taking time to prepare the area for work, protect our floors, take precautions to control dirt and dust, and to clean up every day when the work was done. Bob’s crew of himself, Mike, and Austin were friendly, knowledgeable, and hard working. I worked from home throughout the entire project, so I saw first-hand how they went about their business each day. The finished product, our Master Bath, is amazing. Friends who have seen it say that it looks like something they would find in a spa. The work was fantastic. All permits and inspections were handled by Bob and team, and they were flawless. We were excited to move on to the kitchen and first floor bath. A friend of mine had helped me with my kitchen cabinets, so they were supplied independently. Everything else went according to plan. As I stated above, the same crew from Ayotte Home Improvements, and the same sub-contractors came in, treated my home and my family with great respect, and delivered the job on budget, and on time. Bob went out of his way on several occasions to help me out with items that came up where he could either save me some money on something, save me time on something, or just help me to move a fridge, or remove a fridge, just a bunch of items that he really didn’t have to do, but he did because I believe he is just genuinely a nice guy who wants happy customers and successful projects. Toward the end of the kitchen and bath project, it became evident that we would be foolish to not extend our new colors and woodwork into our dining room and living room. Bob just rolled with the changes, managed his sub-contractors and adjusted accordingly as we added scope (and cost). He was incredibly patient with us. Throughout the entire process, the professionalism and communication never waned. Bob and I exchanged emails and text messages on a regular basis. The artist and the business person never conflicted. The project plan was accurate each week. The payments and dollars owed were always correct. This project went so well, we have Bob and his team back to add a two car garage and mud room now."

"Charged $2,000 (that's right, $2,000!) to install a new sprayer faucet and soap dispenser in Boston. $1,500 went to labor, which took less than 2 hours. I'm sorry, but $750/hr is outrageous. I did pay it because I wanted to expedite solving the problem for the tenants, but I now regret as their dishwasher is not working and I suspect the plumber failed to reconnect everything probably."

"No comment"

"I hired Long Roofing Products to replace my roof. From the beginning the sales man lied to me, telling me that they could take off my Gutter Helmets and put them back on correctly. This was lie #1. They have null and voided the warranty of my gutter helmets, because they were not supposed to touch them and according to Gutter Helmets all the roofers know this. lie #2 there were missing pieces on the ends of my gutter helmets to prevent the birds from getting into the gutters. The salesman told me they would order the piece from Gutter Helmets and replace it. This was never done. I have contacted them several times and they continue to tell me they will fix it and they never do. I would NEVER recommend them, I would only tell you NOT to use them. They talk a big game but never follow thru with their promise's."

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"Pedro and his team were excellent. They were professional and timely, hard-working and meticulous, and trustworthy. Best of all (at least for me), is that Pedro is VERY responsive and his team is assigned to get your job done and done correctly. They show up on time every day, and were willing to work late into the evening to hit the project milestones. Pedro was 100% clear about the costs, and he made sure I fully understood the areas where the costs were not known or where the costs could possibly change. For example, he said, "If you open up this wall, I'm not sure what we are going to find." I told him to proceed and his team opened up that wall and found that the previous contractor had installed literally zero insulation. Pedro met with me, reviewed what his team had found, went over all of our options, gave me his recommendation, and only proceeded when I completely approved the additional work that would be done and the additional cost entailed. Pedro is a true partner and his team does great work. I cannot recommend them enough. My wife and I have already booked them for another job renovating a first floor porch and creating a roof over the open-air second floor porch."