Get matched with top fridge, freezer or ice maker repair or service pros in Killeen, TX

"Super helpful"

"Did exactly what was needed to repair wine frig!! On time, on budget... will use them again"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Excellently. Unfortunately he has moved to Texas. We will really miss having him take care of our buildings. I also appreciated his detailed billing, including his communication with our tenants, and clean up details"

"Showed up and was very professional. Told us our fridge needed a back ordered part. We paid half up front (for service call, part cost, and labor for install) and we were told the part should be in within a few weeks. Heard nothing from them ever since. It?s been four months. We?ve called multiple times and each time we were told ?we?ll look into it? or ?it?s still on back order?. They just took our money. "

"This is a horrible business. They lie about what time their technicians will show up. They told me I would be the first appointment of the day and then when I called at 8:30 because they were an hour late the secretary on the phone lies and said, "He's running a little late." Fast forward to 11, and now the technician is 3.5 hours late and I call again, and the same secretary just decides to be honest and say yeah you weren't the first appointment of the day, you're actually third. My original appointment I made was for yesterday, which I called out from work to be home for and apparently they never wrote it in their books even though they confirmed it with me over the phone. They just lie and lie and lie. Can't even speak to a manager to file a complaint because he's never in the office."

"So, so, so good. Mr. McMullen was totally awesome, fast, efficient, polite and price was excellent. I will call them again. and I did, I needed the washer to be pushed back in. They came out right away and took care of it. They are the BEST!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I would NOT hire this company again. I paid for a tech to diagnose an issue with my dishwasher. The tech watched my dishwasher for a few minutes and then offered a few guesses as to what might be wrong. He didn't open up the dishwasher to perform any diagnostic work whatsoever. I asked the company for at least a partial refund. They refused."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."