Get matched with top chimney cap installers and replacers in Lowell, MA

"Cleaned chimney flue used by woodstove, installed new stainless flue liner, repaired mortar and replaced tile caps on one chimney. Replaced broken slate cap on the other chimney. Installed new stainless steel caps on both. Accommodated my tight time schedule and did a good job."

"I bought a really nice regency gas fireplace from South Shore Fireplace and couldn't have been happier with the way they treated me and completed the installation. They were the most attentive and considerate companies I approached which is why I went with them. We couldn't get the time of day from other fireplace stores. These guys were right on the ball from the start. Spent a lot of time going over the different stoves and options that go with them all. The installation was scheduled and went very well. Installers were very thorough and clean. This was a complete installation, needed the chimney as well as the stove. Everything was done perfectly and I couldn't be happier. Recently, the stove I picked had a recall and I was informed and updated by Scott as soon as he had news. This actually went on for a couple of months but Scott would contact me every couple of weeks and let me know what was going on. When the replacement part came in, they scheduled the work IMMEDIATELY and I met Jon, one of the senior techs and installers. Jon was on time, meticulous and thorough. Very clean and organized as you would expect a master craftsman to be. The repair went very well and made my stove run better than ever before. When your happy with a job someone does for you, you hardly ever write a review but something turns sour, people can't write one quick enough. When I need something done, I go online and read all the awful reviews of probably great companies so I do not hire them. This review is for all of you that are like me and come here to get the low down on a business. Do not hesitate to go with South Shore Fireplace. It is very hard to find craftsman who really care about what they do and also so nice to deal with. South Shore Fireplace will be my go to guys for the rest of my life. Love you guys - job well done and sincere thank you for your continued support throughout the years."

"My chimney had been undergoing a slow transformation over the past several years, from chimney to Pez dispenser. Three out of four sides had rusted away on the chimney cap and the remaining side was doing a good job as a hinge in high enough winds. Enough was enough. Time to call a professional. Scheduling was effortless and they were able to send out a technician within a couple days. The technician (Bobby) arrived on time and was both easy going and professional in his approach to a job that was not apparently as cut and dry as it looked. In the end, the innovative work (due to irregular initial craftsmanship on the chimney) Bobby did looked significantly better that the material (my chimney remnants) he had to work with. I am very satisfied with the work that was done and would highly recommend Master Chimney Sweepers."

"The crew arrived on time and did a thorough job. The reason this rating isn't higher is because the crew chief had been in my house no more than 10 minutes before diagnosing what he said was a dangerous level of creosote in our chimney and recommending installation of a $1,000+ chimney liner, which his company would of course be happy to sell us. I said no, thanks. The next year I hired another service - Emener ([*** Link removed ***] - which told me that the chimney was actually in good shape and pretty clean considering how much we use the fireplace. 5 Star clearly used its promotional offer as a way to upsell an expensive add-on that I am now convinced wasn't needed. Beware of deals that look too good to be true."

"I learned that the flues did not need cleaning, but that there was about 4 feet of flue lining that was missing from the top of the chimney--there are ceramic tiles in there and for whatever reason, 4 ft were missing from the top. They replaced this with a liquid/concrete/solidifying material to seal/line the flues"

"Kevin (the owner) was extremely professional and did excellent work. He removed our power vent, which was hooked to an oil burning furnace. He then added a new stainless steel chimney of the best quality at a very reasonable cost to us.
He gave us a discount as our neighbor had his chimney done at the same time.
I would hire him again without reservations.
"

"My wife and I hired Jason approximately two years ago to repoint our chimney and replace some bricks that he assessed as problematic before adding a screen porch onto our house (the chimney runs through the porch). This is not an inexpensive job. We also brought Jason back to add new lead flashing to the chimney when the porch was being built. After the screen porch was added, we noticed several leaks in the porch roof coming from the chimney area. We originally thought the leaks were due to a step-flashing issue. The contractor who built the porch was extremely responsive and assessed the roof and step-flashing and was unable to determine a leak due to a roofing issue. As the screen porch made it easier to access the upper part of the chimney, I went up on the roof and it was evident that Jason missed repointing several joints and despite sealing the chimney we had moss growing out of many joints. We subsequently noticed the roof on the older part of our house was failing and we ended up doing an entire roof replacement. Before the new roof, we had Jason come back out to fix some of the joints he missed. He was extremely difficult to get in touch with. We had to get in touch with him through the contractor who built the screen porch. He promised to come back and seal those joints which he never did. After the new roof, new ice and water, and new step-flashing around the chimney, we still had the leaks. The new roofer ran several hose tests and determined we had a problem with the chimney. After reinspecting, it was obvious that many joints still lacked sufficient mortar repair. We have kept Jason informed throughout the process, but he never returns our e-mails and is completely unresponsive. I spent hours on the roof myself sealing joints, adding mortar, and then resealing the entire chimney. The chimney has not leaked again since my work. Here are Jason’s own written words that he has not honored, “Yes I garuntee (sic) all my work with a ten year warranty. And again the estimate is as if I were approaching my own home so the idea is you don’t need to worry about your chimney again other than cleaning the flues.” In short, we trusted Jason with an expensive job and when we had an issue, he was entirely unresponsive. We even gave Jason an opportunity to respond to this review before posting. He did not respond. We are giving Jason three stars to be fair as we believe he did a relatively good job on the lower portion of our chimney. Moreover, our situation seemed to be a difficult situation to assess. However, our experience is that Jason will not respond if you have an issue, and the upper portion of our chimney was poorly done. Additionally, as the expert, it was Jason’s job to properly assess our chimney. We should not have had to do any of the work ourselves (or paid for additional materials), and Jason should have given the same level of detail to the upper third of our chimney as the lower third. It is worth noting that Jason was very good at communicating when he was bidding the job and throughout the job. If you hire Jason and have a problem with his work, you should likely not expect a response or remedy from him."

"Excellent communication! Perhaps the best I’ve seen from a contractor. While waiting to get installation done, they checked in with me on dates and always called me back if I had questions. The took a look at the roof and suggested fixing the chimney first . We had that capped and some bricks replaced with a contractor they referred. The following week they came and did the roof and leaf gutters in 1 day. They cleaned up very well afterward. When I saw a lose shingle in the yard this spring, I called them and they sent someone out to look right away (it was just an extra shingle). The were great to work with and I would not hesitate to hire them again."

"Our chimney needed to be rebuilt from the roof up. We called Carl for an estimate and he sent someone out who gave a free verbal estimate of $1300.00. We scheduled the work and were told they would come out to do the project as soon as they could, as there were other projects ahead of us. The work was completed during three consecutive days by the same gentleman who came out the first time to give the verbal estimate. On the third day, when the work was completed, Carl's worker stated he would be collecting a check from us that day. He then asked what we were quoted on the formal estimate from the company. This came as a complete surprise to us as the only estimate we had ever received was the free, verbal estimate when he first visited our home. He then told my husband he was under the impression the total for the work came to $1800.00 and then he called Carl to confirm. Because of the miscommunication, Carl agreed to charge us $1350.00. This was a positive aspect in our dealings with the company, although they could have been more communicative and clear regarding a formal estimate in the first place. After the work was done, we noticed a lot of debris on our roof, including broken bricks and mortar from the old chimney. We also noticed that a large piece of mortar/cement had been left under our back deck as well as had been spread over parts of our foundation. We are assuming this was extra and the worker was trying to dispose of it. We also never received a receipt for the work. We should have asked for one when we gave him the check, but we were going out of town and were in a rush. Therefore, my husband called Carl multiple times the next week. Carl never answered his phone and his voicemail box was full every single time. My husband also sent an e-mail to the address listed on the company's website, detailing our concerns: 1) no receipt, 2) debris on the roof, and 3) a free cleaning of the chimney which had been part of a verbal agreement -- and my husband never heard back. Due to their unresponsiveness and the mess that was left at our home, we have given up on contacting this company and will be using a different company for any further chimney repairs or cleanings in the future."

"Chimney work was outstanding from this company! So happy with the out come ,very professional workers& glad they got the job done as fast as they did.Thanks again J& G chimney specialists."