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"He was prompt and reliable"

"It went good. I can see no more bugs."

"Al was on time, answered all my questions and straight to the job. I was actually surprised how quickly it went, but he assured me there'd be no worries. That was Monday, May 12th, 2025 and normally we have a spider in the ceiling corners every day. Sometimes 2 or 3 just in the kitchen area alone. It's now May 15th and I've not seen 1. Al is a character and really liked him. I'll see them again in August for a maintenance outside spray...at a really great price too!"

"They were the first (of 3 companies) to respond to me after I requested quotes on dryer vent cleaning. I called the next morning and they checked where their crew was that day and fit me in that afternoon! All the guys on the crew were extremely nice, courteous and professional. We would definitely hire again. Thanks guys!"

"These folks were not the lowest bidders I had, but I was convinced form the reviews to use them. They were responsive in getting me a quote. After I agreed and sent the down payment it took almost two months for the Cover to be replaced. I made several calls during the wait to see what the timeline was for the cover to be changed. It took me a MONTH to get the right person on the phone to answer the basic question I was looking to have answered “When can we expect it to be done?” Apparently, there was a delay because the manufacturers were not getting the covers out. But it still doesn’t take a month to figure that out and get back to your customer. All calls originated from me to the company even though I was told someone would call me back. Shortly after the cover was changed, I went up and inspected it. It had a 7/8” inch gap between the Chase cover and the chase in one corner and a ½’ gap on the opposite corner of the same side. I immediately called them and told them my concerns. After four months of me initiating phone calls that were never returned (except two they initiated – when they wanted the rest of their payment), they finally sent someone out to take care of the problem. I just can’t believe this is what they call customer service….."

"Terrible! They were great when they were locally owned. Rotokil purchased them and all went down hill. The changed from quarterly to 3 times a year. Increased the price. They never tell you when they are coming. Just scheduled and hope you can let them in. Tech was great but call center and customer service is as bad as it gets. Rude and dismissive"

"Steve has been our go-to guy for 8 years now. I won’t even allow competitors in my home. He’s not just some guy who sprays and leaves. Steve investigates your pest issues and provides detailed explanations of the proposed solutions. If something occurs after he leaves, he returns quickly to solve the problem. Steve reminds me of small town businessmen I grew up with in a forgotten era. His name and reputation are everything to his business and he puts 100% effort into each assignment. You can hire some “company” or hire Steve, who is an expert. "

"Job was professionally done. I would hire them again."

"We live in one of Highland Park’s oldest homes, a graceful Italianate from the 1870s, and we’re intentional about preserving its historic character while making it livable and inviting. We’re not purists—we’re stewards. And this project reflects that balance beautifully. Shaun Peters, Director of Field Operations, listened closely and helped us find a solution that honored the space without requiring a costly rebuild. Many companies had recommended replacing our mantle and hearth—work we couldn’t justify. Shaun guided us toward a cast iron Valor gas insert that fit seamlessly and brought real warmth to our parlor. His communication was exceptional—texts, emails, thoughtful updates. The kind of service you think doesn’t exist anymore. But it does through Lindemann."

"I think these folks know what they are doing, but communication and follow up is poor. I will try another company as I search for expertise and professional communication."